15:T512,Responsibilities
Review and monitor incoming tech support tickets
Acknowledge requests and ensure timely responses
Follow up with users to gather additional information when needed
Triage and prioritize issues based on urgency and complexity
Assign or escalate tickets to the appropriate team member
Resolve basic or recurring issues using approved solutions
Maintain clear and organized ticket notes, updates, and statuses
Follow internal support processes and escalation guidelines
Collaborate with the CRM Experience Manager and support ongoing workflow improvements

Qualifications
At least 2 years experience in tech support, help desk, customer service, or administrative roles
Familiarity with ticketing or request management systems
Strong written communication and follow-up skills
Excellent organizational and multitasking abilities
Ability to learn new systems and follow structured processes
Experience with CRM platforms or business systems (preferred)
Experience working remotely (preferred)
Detail-oriented, responsive, and dependable
Customer-service oriented with professional communication skills
Good judgment in problem-solving and escalation decisions16:T512,Responsibilities
Review and monitor incoming tech support tickets
Acknowledge requests and ensure timely responses
Follow up with users to gather additional information when needed
Triage and prioritize issues based on urgency and complexity
Assign or escalate tickets to the appropriate team member
Resolve basic or recurring issues using approved solutions
Maintain clear and organized ticket notes, updates, and statuses
Follow internal support processes and escalation guidelines
Collaborate with the CRM Experience Manager and support ongoing workflow improvements

Qualifications
At least 2 years experience in tech support, help desk, customer service, or

Tech Support Assistant VA