Appointment Setter – Role Overview

Position Type: Full-time, Independent Contractor (Offshore or Domestic)
Salary: $1500 (flexible)
Working Hours: Standard U.S. business hours (e.g., 9:00 AM–5:00 PM or 8:00 AM–6:00 PM Eastern Time)
Location: South Africa

Role Summary

The Appointment Setter is responsible for engaging inbound and outbound leads, qualifying prospects, and scheduling meetings for the sales team. This role focuses on driving pipeline activity by ensuring consistent follow-up, effective communication, and seamless handoff to closers.

Key Responsibilities

1. Lead Engagement & Outreach

Conduct outbound calls to leads from paid and organic channels (e.g., Facebook, LinkedIn)
Initiate conversations to assess interest and basic qualification
Maintain high daily call activity to maximize engagement

2. Appointment Setting

Schedule qualified prospects for meetings with sales closers
Ensure accurate and timely booking aligned with team availability
Manage calendars and coordinate scheduling logistics

3. Lead Management

Consistently follow up with a large volume of leads
Track all interactions and updates within CRM or relevant systems
Maintain organized and up-to-date lead records

4. Communication Standards

Demonstrate clear, professional, and persuasive English communication
Maintain a confident and engaging phone presence
Possess a neutral or near-native English accent (South African or equivalent preferred)

5. Team Collaboration

Work closely with the sales team to ensure smooth lead handoff
Follow established processes for onboarding, tracking, and reporting
Align with team goals and performance expectations

6. Performance Metrics

Measured primarily on the number of qualified meetings booked
Expected to meet or exceed daily/weekly activity and scheduling targets

Ideal Candidate Profile

Proven experience in appointment setting, cold calling, or sales support
Comfortable working with high-volume outreach
Strong organizational and time management skills
Experience using CRM tools and scheduling platforms is preferred

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