Overview
As we continue to grow, we are seeking a versatile and highly organized HR & Talent Operations Officer to support multiple core business functions. This role is ideal for a dynamic professional who can seamlessly manage HR, recruitment, onboarding, payroll coordination, contract management, and client support in a fast-paced environment.
This is a work-from-home role with occasional on-site client & office visits.

Key Responsibilities
1. Recruitment & Talent Acquisition

Manage end-to-end recruitment processes (sourcing, screening, interview coordination, offer management)
Maintain a strong candidate pipeline for current and future hiring needs
Collaborate with hiring managers to understand role requirements
Utilize job boards, social media, and direct sourcing techniques

2. HR Administration & Compliance

Maintain accurate employee records and HR documentation
Ensure compliance with Jamaican labor laws and company policies
Assist with drafting employment contracts, letters, and HR documentation
Handle employee queries and provide day-to-day HR support
Manage Time & Attendance systems (e.g., tracking hours, attendance, and punctuality)
Review, track, and approve Paid Time Off (PTO) requests in line with company policy
Maintain accurate leave records (vacation, sick leave, public holidays, etc.)
Monitor attendance trends and escalate any irregularities or disciplinary concerns
Generate reports on attendance, leave balances, and HR metrics as needed

3. Contract Management

Monitor employee contract start and end dates to ensure timely renewals or proper non-renewal processes
Proactively notify management and clients of upcoming contract expirations
Coordinate contract extensions, amendments, and terminations in line with company policy and labor laws
Ensure all contractual changes are properly documented and communicated

4. Onboarding & Orientation

Coordinate and facilitate onboarding sessions for new hires
Collect and verify all required employee documentation
Ensure smooth integration of new employees into client environments
Deliver or coordinate orientation programs

5. Training & Development

Support the planning and execution of training programs
Track employee progress and training completion
Identify skill gaps and recommend development initiatives

6. Payroll Coordination

Prepare and submit payroll data accurately and on time
Liaise with payroll providers or internal finance teams
Ensure statutory deductions (NIS, NHT, PAYE, Education Tax) are correctly applied
Resolve payroll-related queries from employees

7. Benefits Administration & Insurance

Manage employee benefits including health and life insurance enrollment and updates
Serve as liaison between employees and insurance providers
Assist employees with submitting and tracking insurance claims
Ensure timely resolution of benefit-related issues and claims

8. Employee Engagement

Plan and coordinate employee engagement initiatives (events, recognition programs, wellness activities)
Monitor employee satisfaction and feedback
Support retention strategies

9. Client Support

Act as a point of contact for assigned clients regarding HR and staffing matters
Provide updates on recruitment, employee performance, and HR issues
Ensure service delivery meets client expectations

Requirements

Bachelor’s Degree in Organizational Psychology, Human Resource Management, or Psychology
Minimum of 2 years’ experience as an HR Coordinator, HR Administrator, or similar role
Strong understanding of Jamaican labor laws and HR best practices
Experience with recruitment, onboarding, and contract management
Familiarity with payroll processes, statutory deductions, and benefits administration
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work independently in a remote environment

Key Competencies

Attention to detail
Confidentiality & professionalism
Proactive and deadline-driven
Strong problem-solving skills
Time management & accountability
Client-focused approach