Ecommerce Marketplace Account Support Specialist

Location: Remote (LATAM, South Africa or Philippines preferred)
Compensation: (depending on experience and client considerations)

LATAM: USD $1,500 – $1,800/month
Philippines: USD $1,200 – $1,500/month

Industry: Home Improvement / Ecommerce
Schedule: Full-Time, aligned with EST business hours

About the Role

Our client is a well-established home improvement business with a strong presence on Amazon and an expanding footprint across Walmart, Lowe’s, Home Depot, and Shopify. They pride themselves on delivering high-quality products and exceptional customer experiences.

As they continue to grow, we are seeking a curious, detail-oriented, and solutions-driven Ecommerce Marketplace Account Support Specialist to join their team. This role bridges offshore support and marketplace management—taking ownership of catalog accuracy, listing uptime, and process improvement across multiple platforms.

The ideal candidate enjoys both solving problems and handling detailed, repetitive tasks with care, has a genuine desire to learn new systems, and thrives in a structured environment where consistency and accuracy drive results.

Key Responsibilities

Catalog & Content Support

Create, update, and maintain product listings across Amazon, Walmart, Lowe’s, Home Depot, and Shopify (manual uploads and bulk files).
Troubleshoot catalog issues such as suppressed ASINs, variation mismatches, or missing attributes.
Ensure compliance with marketplace requirements and optimize listings for discoverability.
Example: You flag a suppressed listing, you investigate, resolve the root cause, document the fix, and share it so the team can replicate the solution.

Reporting & Analysis

Maintain weekly/monthly reports tracking sales, traffic, and catalog health.
Provide clear, actionable insights connecting performance trends to catalog or competitive factors.
Identify recurring catalog issues and propose process improvements to reduce manual work over time.

Administrative & Escalation Support

Draft and submit performance appeals, Plans of Action, and case escalations.
Act as the go-to person for complex marketplace issues, including stranded inventory, variation merges, or policy-based restrictions.
Example: Handle “brand not recognized” errors by reviewing trademark documentation, opening a Brand Registry case, and closing the loop.

Promotions & Enhanced Content

Support setup and troubleshooting of promotions, coupons, and A+ content across marketplaces.
Ensure seasonal or MAP-based changes are applied accurately and documented for reference.

Customer Service Support

Manage escalations for A-Z claims, chargebacks, or feedback requiring investigation.
Collaborate with internal teams to identify root causes and prevent repeat issues.

Required Experience

2–3 years of experience in Amazon catalog or account management.
Hands-on experience with at least one other marketplace (Lowe’s DFC or Home Depot Vendor Portal strongly preferred).
Proficient in troubleshooting catalog and compliance issues.
Strong Excel/Google Sheets skills (pivot tables, VLOOKUP, data validation).
Familiar with collaboration tools (Asana, Slack, Dropbox, Gmail).
Excellent written and verbal communication skills.
Reliable remote setup (internet, workspace, computer).
Comfortable balancing repetitive tasks with problem-solving work, and motivated to learn new tools or processes.

What Success Looks Like

Catalogs are clean, accurate, and compliant across all marketplaces.
Suppressed or stranded listings are resolved quickly and consistently documented.
Reports are delivered on time and include actionable insights, not just numbers.
Offshore support handles routine issues confidently, using your documentation as a guide.
You show curiosity, initiative, and consistency — spotting small details others might overlook while learning new systems confidently.

Ecommerce Marketplace Account Support Specialist - 58328790554