Position :Tiktok Shop Operations Analyst (Backend / Technical)
Work hours: 9am-5pm Eastern Timezone, Monday-Friday
Salary budget: 1,100-1,300usd/month
Location: Remote –Philippines
Type of Contract : Independent Contractor

About the Company

The Company is a fast-growing, TikTok-native marketing agency that partners with brands to fully manage and scale their TikTok presence.

Unlike traditional agencies, we operate as an end-to-end TikTok partner, owning execution across:

TikTok Shop setup & operations
Creator/affiliate management
Campaign execution
Performance optimization

The team operates in pod structures, where each Account Manager is supported by:

TikTok Shop Operations Specialists (technical/backend)
Creator/Affiliate Specialists (growth/marketing)

Due to rapid client growth in Q1, we are expanding its TikTok Shop Operations team to support increasing demand.

Why This Role Exists

We are currently experiencing a capacity gap:

7 existing TikTok Shop Ops team members
3+ Account Managers currently under-supported
Need to hire 3 additional specialists immediately

The biggest challenge so far:

Most candidates are strong in affiliate/creator campaigns, but lack the technical/backend TikTok Shop expertise required for this role.

This position is NOT a marketing role.
It is a technical operations role focused on infrastructure, setup, and troubleshooting.

Core Responsibilities

This role is focused on the backend operations and technical management of TikTok Shop accounts for multiple client brands.

1. TikTok Shop Setup & Configuration

Build and launch TikTok Shop accounts for new client brands
Configure product listings, SKUs, pricing, and catalog structures
Ensure proper integrations with eCommerce systems where applicable

2. Backend Operations & Maintenance

Manage day-to-day TikTok Shop functionality
Monitor product listings, inventory syncing, and order flows
Ensure all systems are running smoothly across accounts

3. Troubleshooting & Issue Resolution

Diagnose and resolve TikTok Shop errors, bugs, and operational issues
Handle account flags, product disapprovals, and listing issues
Work directly within TikTok Shop backend tools to fix problems quickly

4. Campaign Support (Operational)

Assist in setting up campaigns from an operational standpoint
Ensure backend readiness for affiliate/creator campaigns
Support campaign execution from a systems/process perspective

5. Cross-Functional Collaboration

Work closely with:
- Account Managers
- Creator/Affiliate Teams
Act as the technical backbone of each client pod

What Success Looks Like

TikTok Shops are fully set up, error-free, and scalable
Minimal downtime or operational issues across accounts
Fast resolution of backend problems
Account Managers are fully supported operationally
Systems run smoothly without constant oversight

Ideal Candidate Profile

Must-Have Experience

Direct, hands-on experience with TikTok Shop backend
Proven experience with:
- Shop setup
- Product listings
- Catalog management
- Troubleshooting platform issues
Strong understanding of TikTok Shop operations (not just marketing)

Nice-to-Have

Exposure to affiliate/creator campaign workflows
eCommerce experience (Shopify, etc.)
Experience supporting multiple brands/accounts

What This Role Is NOT

To be very clear (based on past hiring challenges):
This is NOT:

A content creator role
A TikTok growth/strategy role
An influencer/affiliate manager role

Candidates who are primarily:

UGC creators
Influencer managers
Campaign strategists

Will not be a fit unless they also have strong backend ops experience.

Key Traits

Highly detail-oriented
Process-driven and structured
Strong problem-solver (especially with platform issues)
Comfortable working in fast-paced, high-growth environments
Looking for a long-term, full-time role (not freelance work)

Why Join Us

Work at the forefront of TikTok Shop growth (one of the fastest-growing eCommerce channels globally)
Be part of a scaling, high-performance agency environment
Clear structure, defined role, and long-term opportunity
Exposure to multiple fast-growing eCommerce brands

TikTok Shop Ops Analyst (2) - 18681