Asset Support Specialist — Job Description

About the Role

We're a performance marketing company generating leads at scale, coordinating $2M+ in monthly ad spend across multiple media buyers. We're looking for an Ad Account Operations Specialist to manage and maintain the ad account infrastructure that keeps our media buying team running without interruption.

This is a hands-on, high-responsibility role at the center of our traffic operations. You'll be the person our media buyers rely on to ensure they always have healthy, funded ad accounts and setups ready to go — and the person our leadership trusts to manage agency relationships, monitor spend, and keep everything running smoothly.

What You'll Do

Agency Management

Set up assets such as Business Managers, profiles, pages, and ad accounts for assigned media buyers
Maintain assets according to platform best practices and internal standards
Proactively secure backup accounts so media buyers are never blocked from running ads
Coordinate new company and platform setups as needed

External Relationship Management

Manage relationships with 10+ agency ad account providers — opening, requesting, funding, and monitoring accounts across all providers
Evaluate provider performance (delivery speed, account quality, reliability, cost) and maintain a provider scoring dashboard
Coordinate with external providers to obtain reports, and process payments through Finance

Media Buyer Support

Serve as the primary support contact for 10+ media buyers, troubleshooting account issues and resolving them quickly
Fulfill 95% of all ad account requests within 48 hours
Issue new ad accounts and proxies when accounts go down, ensuring minimal downtime
Maintain clear communication with buyers on account status and availability

Balance Tracking & Top-Ups

Monitor and track ad account balances across all platforms and agencies daily
Coordinate balance top-ups depending on the provider
Reconcile balances against actual ad spend and flag discrepancies

Tracking & Reporting

Manage RedTrack and ClickFlare integrations and ensure accurate tracking across campaigns
Maintain spreadsheets and dashboards that give leadership, finance, and media buyers real-time visibility into account status, spend, and provider performance
Document and update all processes via written SOPs

What We're Looking For

Requirements

At least 1 year of experience in media buying, ad agency, or a hands-on ad account management
Must be technically proficient and knowledgeable in AI tools
Must be incredible organized
Past experience excelling in fast-paced remote environments where you constantly need to fight fires
Must have experience with Notion
Basic understanding of Meta Ads (Facebook/Instagram) infrastructure: Business Managers, ad accounts, profiles, pixels, and pages
Strong analytical skills — you must be comfortable working with numbers and data. You'll regularly analyze ad spend, balance reconciliation, provider costs, and performance metrics to spot issues and make recommendations
Exceptional communicator — both written and verbal, at a C2 level. This role requires constant, clear communication with media buyers, leadership, external agency contacts, and finance. You need to be someone who can explain problems clearly, escalate with context, and keep multiple stakeholders aligned without anything falling through the cracks
Fast problem solver — things break constantly in ad operations. Accounts get banned, proxies go down, providers underdeliver. You need to be someone who stays calm under pressure, diagnoses root causes quickly, and finds creative solutions without waiting to be told what to do
Fluent English — written and verbal (C2 level, non-negotiable)
Ability to work within 6/7 AM EDT - 7 PM EDT (this is non-negotiable — our team and partners operate in this window)
Comfortable working across multiple messaging platforms (Telegram, Slack, Notion)

Nice to Have

1 year experience working with Meta media buying
Familiarity with RedTrack, Clickflare, Keitaro, Everflow, AdsPower, or similar tracking platforms is a nice to have, but not necessary
Experience managing proxy setups and rotating accounts
Exposure to affiliate or performance marketing environments

Who You Are

Proactive, not reactive. You don't wait for a buyer to tell you an account is down — you've already ordered backups and flagged the issue
Highly organized. You can manage dozens of accounts across multiple providers and keep everything tracked and documented in our system
Fast and responsive. When a media buyer has an issue, you treat it as urgent. You understand that account downtime = lost revenue
Self-sufficient. You can troubleshoot most issues directly within ad platforms without needing to escalate. You figure things out through platform docs, communities, and experimentation
Detail-oriented. Balance tracking, KYC compliance, and provider monitoring all require precision
Analytical. You're comfortable in spreadsheets, you notice when numbers don't add up, and you use data to drive decisions — not gut feeling
An outstanding communicator. You write clearly, speak confidently, and keep everyone in the loop without being asked. Whether it's a quick status update or escalating a critical issue, you know how to get the right information to the right people at the right time

Asset Support Specialist (Media Buyer) (Remote) - 58208374335