Role: Customer Support Representative

Compensation: $1,200 USD/month (based on experience)
Location: Remote – Philippines, South Africa or Latin America
Job Description: Must be fully available during the peak window of 11:00 AM to 7:00 PM ET to handle high call volumes.

About the Role

We are looking for a friendly, reliable, and articulate Customer Support Representative to join our growing team. You will be the first point of contact for customers calling in with questions and requests related to our services. You'll work closely alongside two existing U.S.-based customer support agents and play a key role in delivering a smooth and professional experience to every caller.

Responsibilities

Handle inbound phone calls (approximately 20–30 calls per 8-hour shift)
Answer preliminary customer questions clearly and professionally
Collaborate and coordinate with the existing customer support team
Document and track customer interactions as needed
Escalate complex cases to the appropriate team member when necessary
Maintain a positive, helpful attitude in every customer interaction

Requirements

Fluent, near-native English speaker, both spoken and written (non-negotiable)
Prior experience in customer support or a call center environment, preferably serving U.S.-based clients
Strong communication and active listening skills
Ability to work the required U.S. Eastern Time schedule consistently
Reliable internet connection and a quiet, professional home office setup
Quick learner, must be able to ramp up within approximately 2 weeks of onboarding
Team player who can collaborate well with a remote and U.S.-based team

Nice to Have

Experience in automotive, legal, or DMV-related industries
Familiarity with CRM or customer ticketing tools

What to Expect

Approximately 2-week onboarding and training period before handling calls independently
Supportive team environment with U.S.-based colleagues
Stable, long-term opportunity with room to grow into a team lead role over time

If this sounds like you, we’d love to hear your story. Hit apply and and let’s explore how you can make a real impact from day one!

Customer Support Representative (PH) - 18699