As part of the global business applications team that focuses on developing and implementing innovative IT applications to optimize and enhance business processes. The organization runs an active continuous improvement program aimed at further professionalizing and streamlining operations.

Recently, a global implementation of a new ERP platform (Microsoft Dynamics for Finance & Supply Chain and CRM) has been initiated.

This role reports to the Manager IT4B and works closely with the Product Owner and ERP/CRM Business Analyst. The IT4B team currently consists of 7 FTEs and is expected to expand further with additional application domains such as supply chain and HR systems.

Your Role

As Application Manager MS Dynamics F&O / CRM, you are responsible for supporting, developing, and maintaining ERP and CRM processes across approximately 20+ countries.

You act as the key link between end users across Finance, Marketing, Supply Chain, HR, and regional management, and the IT team. You understand user needs and translate them into clear functional requirements and user requirement specifications.

In addition, you play a key role in user management, adoption, training, and second-line support. This position requires strong expertise in Microsoft Dynamics 365 (F&SC and CE), Azure, and related business processes.

Responsibilities

Manage, maintain, and optimize the Microsoft Dynamics environment, ensuring alignment with organizational growth
Oversee configuration, updates, patches, and system upgrades
Ensure smooth operation of application environments (software and supporting components)
Configure and manage role-based access and security (RBA)
Drive user adoption through communication, training, and collaboration with cross-functional stakeholders
Act as a trusted advisor to key users and management on application configuration and improvements
Provide second-line support and resolve system-related issues
Support and actively contribute to global rollout initiatives across multiple countries

Key Skills

Proven experience implementing and/or managing Microsoft Dynamics 365 F&SC and CE
Strong understanding of application lifecycle management (updates, upgrades, improvements)
Experience with system configuration, integrations, and Azure / Power Platform
Analytical, solution-oriented mindset with the ability to translate complex processes into practical solutions
Strong communication skills, able to engage both business and IT stakeholders
Proactive team player

Education & Experience

Bachelor’s degree in Finance, Business Administration, or a related field
Minimum of 5 years’ experience with Microsoft Dynamics 365 F&SC / CE or a comparable ERP system
Experience working with cloud-based and SaaS solutions
Strong understanding of financial and operational processes
Familiarity with Agile and Scrum methodologies
Excellent English communication skills (written and spoken)
Willingness to travel up to approximately 15%

Functional Application Manager (Microsoft F&O)