Job Brief

We are seeking a Level 2 Engineer to join our Managed Services team. This role is responsible for supporting and maintaining client environments, with a strong focus on patch management, monitoring alerts, and remediation of tasks across Windows Servers and desktop environments. The ideal candidate will have 3–5 years of experience working with server infrastructure and a solid understanding of vulnerability management, system updates, and proactive maintenance.

Responsibilities

· Monitor and respond to alerts generated through RMM, monitoring, and security platforms.

· Perform patch management activities across client Windows Server and desktop environments.

· Review, test, schedule, and deploy operating system and third-party application updates.

· Remediate identified vulnerabilities and ensure systems remain secure and compliant.

· Troubleshoot and resolve issues related to patching, performance, and system health.

· Carry out proactive maintenance tasks on servers, desktops, and related infrastructure.

· Investigate failed patches, update errors, and recurring alerts, and implement corrective actions.

· Maintain accurate documentation of remediation activities, patch schedules, and incident outcomes.

· Escalate complex technical issues to senior engineers where required.

· Work closely with the service desk and other technical teams to ensure timely resolution of client issues.

· Assist with improvement of patching standards, monitoring thresholds, and operational procedures.

· Support managed service clients in line with SLAs, best practices, and internal processes.

Requirements

3–5 years of experience in IT support, infrastructure, or managed services.
Strong experience with Windows Server and Windows desktop environments.
Good understanding of patch management processes and best practices.
Experience with vulnerability remediation and security update management.
Familiarity with monitoring and alerting platforms used in managed services.
Experience troubleshooting server and desktop operating system issues.
Knowledge of Microsoft environments including Active Directory, Group Policy, and Microsoft 365 is desirable.
Understanding of endpoint management and remote monitoring tools.
Strong problem-solving and troubleshooting skills.
Ability to prioritise workload and manage multiple client environments effectively.
Excellent communication and documentation skills.
Experience working within an MSP environment.
Exposure to RMM, PSA, patching, and vulnerability management platforms.
Relevant Microsoft or infrastructure certifications are desirable but not essential.
Ability to work shifts aligned with Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT).

Education

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

Relevant certifications such as Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 Certified Fundamentals are highly regarded.

Personal Attributes

Strong analytical and problem-solving ability.

Effective time management with the ability to prioritise competing tasks.

Collaborative team player with a willingness to learn from senior engineers.

High attention to detail, particularly in technical documentation.

Resilient and adaptable in a fast-paced MSP environment.

Time Zone: Australian Business Hours

Applicant Location: Must be located in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO