Dispatch & Customer Support Coordinator

Location: Remote (Global)
Type: Independent Contractor
Compensation: ~$1,500/month (base) + performance bonus opportunity
Schedule: Full-time, aligned with America/Chicago (Central Time) business hours

About the Role

We’re a growing dumpster rental business looking for a key player to help run daily operations. This role is the “control tower” of the company — you will be the person who keeps jobs scheduled, routes organized, customers updated, and drivers moving efficiently.

You’ll handle dispatching + routing as the core responsibility, while also supporting customer communication and ensuring all job details are accurately logged in our systems. The right person is organized, calm under pressure, great at communication, and thrives in fast-moving operations where plans change and details matter.

What Success Looks Like

Routes are efficient and clearly communicated to drivers
Customers get proactive updates and accurate ETAs
No deliveries/pickups fall through the cracks
Job details, payments, notes, and records are accurate and complete
You can manage the schedule confidently even when things change mid-day

Key Responsibilities

Dispatching & Routing (Primary)

Build and update daily routes for deliveries, pickups, swaps, and relocations
Dispatch drivers with clear job details (address, dumpster size, placement notes, customer contact, time windows, special instructions)
Adjust routes in real time for delays, cancellations, access issues, and urgent same-day requests
Track job statuses and confirm completion throughout the day
Maintain visibility on dumpster availability and scheduling capacity

Customer Service & Communication

Provide post-sale support (status updates, ETAs, reschedules, issue resolution)
Communicate clearly and professionally by phone, text, and email
Set expectations with customers (delivery windows, placement rules, service limitations)
Escalate issues when needed — but maintain ownership until resolved
Serve as backup support for other customer-facing team members when required

Administrative & Data Management

Enter and maintain accurate job details in CRM/tracking tools
Verify and “backtrack” information entered by others for accuracy and completeness
Ensure all orders have required documentation, notes, and updates logged properly
Maintain clean internal records so nothing is missed and everything is accountable

Cross-Functional Operational Support

Float between dispatch, customer support, and admin needs as required
Help maintain organization, documentation, and reporting standards
Support building structure and repeatable processes as the business scales

Required Qualifications

2+ years experience in dispatching, scheduling, customer service, and/or administrative support
Strong attention to detail (you catch mistakes before they become problems)
Excellent written and verbal communication skills
Confident working in CRMs, spreadsheets, and internal tracking systems
Highly organized and able to manage multiple moving parts at once
Adaptable, dependable, and comfortable making decisions in real time
Self-motivated and able to work independently in a remote environment

Dispatcher & CSR - 18753