HR Business Partner – People Operations

About the Organization

Our client is a global leader in the technology-driven mobility and platform economy. As a pioneer in transforming how the world moves and eats, the organization relies on a dynamic, high-performance ecosystem of employees and contingent workers. They are seeking a sophisticated HR professional to bridge the gap between strategic account management and operational HR excellence.

About the Role

The HRBP – People Operations is a hybrid leadership role that combines strategic HR business partnering with high-level account management. You will serve as the primary HR lead for a major strategic partnership, overseeing the entire lifecycle of the Contingent Worker Program. This role requires a professional who can manage complex stakeholder relationships, ensure rigorous compliance with labor laws, and drive engagement within a large-scale outsourced workforce.

Location: Colombo, Sri Lanka (Hybrid)

Fulltime Position.

Key Responsibilities

1. Strategic Account & Stakeholder Management

Client Liaison: Serve as the primary HR point of contact for strategic stakeholders and hiring managers, ensuring HR strategies align with business goals.
Advisory Services: Act as a trusted advisor to account leaders on workforce planning, market intelligence, and talent availability trends in Sri Lanka.
Account Growth: Identify opportunities to optimize or expand staffing services and people processes to better serve the client ecosystem.

2. Contingent Workforce (CW) Program Governance

Operational Oversight: Manage the day-to-day operations of the Contingent Worker Program, ensuring adherence to CW guidelines, policies, and procedures.
Vendor Management: Analyze vendor performance programs and identify continuous improvements to ensure supply partners close open requisitions on time.
Delivery Excellence: Monitor SLAs and KPIs related to hiring quality and speed, acting as the first escalation point for delivery bottlenecks.

3. Talent & Performance Management

End-to-End Talent Cycle: Partner with recruitment teams to oversee onboarding and retention strategies while identifying critical skill gaps.
Performance Governance: Handle performance discussions and feedback cycles for the contingent workforce based on manager inputs.
Engagement Initiatives: Design and initiate programs specifically aimed at keeping the contingent workforce motivated and engaged.

4. HR Operations & Employee Relations

Grievance Handling: Serve as the primary point of contact for employee concerns, grievances, and disciplinary actions within the assigned business units.
Process Re-engineering: Identify gaps in current people processes and re-structure or initiate new workflows to meet evolving business needs.
Compliance: Ensure 100% adherence to Sri Lankan labor laws, regulatory requirements, and global company policies regarding compensation, benefits, and data privacy.

Candidate Profile

Experience & Qualifications

Education: Bachelor’s Degree in Human Resources Management, Business Administration, or a related field.
Experience: * 4– 7 years of overall HR experience, with a strong preference for those who have served in an HRBP or Account Management capacity.
- 3–5 years specifically within the Staffing or BPO industry is required.
Sector Knowledge: Experience managing "Contingent Worker" programs or large-scale outsourced teams is highly desirable.

Technical & Soft Skills

Linguistic Proficiency: Fluency in English and Sinhala is essential; proficiency in Tamil is a significant advantage.
Analytical Rigor: Ability to analyze HR metrics and vendor performance data to generate actionable insights.
Stakeholder Influence: Exceptional negotiation and presentation skills, with the ability to manage high-level stakeholders in a fast-paced tech environment.
Conflict Resolution: Strong interpersonal skills to navigate sensitive employee relations and grievance handling.