Virtual Assistant (Operations & Hospitality Support) — Full-Time (Remote)

Overview

A fast-growing hospitality and services business is seeking a highly organized, proactive Virtual Assistant (VA) to support day-to-day operations across multiple business lines. The company currently operates two boutique hotel properties, a dog daycare business with active marketing operations, and is preparing to launch an additional hotel.

This role is critical to ensuring smooth communication, operational consistency, and administrative efficiency across all entities. You will work directly with the owner to streamline workflows, coordinate teams, and build scalable systems.

This is not a passive support role — the ideal candidate is detail-oriented, systems-minded, and capable of operating independently across multiple priorities.

Key Responsibilities

1. Executive & Administrative Support

Manage and prioritize inboxes across multiple businesses
Maintain and coordinate calendars, meetings, and scheduling
Draft and respond to emails on behalf of the owner
Track tasks, follow-ups, and deadlines across business units

2. Operations Coordination (Hospitality Focus)

Serve as a central communication hub between property staff and ownership
Coordinate schedules and ensure alignment across hotel teams
Assist with guest communication workflows and escalation handling
Monitor operational issues and ensure timely resolution

3. Multi-Business Coordination

Support operations across:
- Boutique hotel properties
- Dog daycare business
- New property onboarding
Ensure clear communication and task tracking between teams
Help standardize processes across all businesses

4. SOP Development & Process Improvement

Document workflows and create Standard Operating Procedures (SOPs)
Identify inefficiencies and recommend improvements
Build systems that reduce dependency on the owner
Help implement tools to improve operational consistency

5. Staff Communication & Retention Support

Improve internal communication systems across teams
Help establish clear expectations, reporting structures, and accountability
Assist in onboarding documentation and training materials
Support initiatives aimed at reducing staff turnover

6. Reporting & Performance Tracking

Prepare weekly reports across all business units
Track KPIs such as occupancy, revenue, staffing, and marketing performance
Organize data into clear, actionable summaries for the owner

7. Social Media & Marketing Support (Dog Daycare)

Schedule and manage social media content
Coordinate with marketing efforts and campaigns
Track engagement metrics and assist with reporting
Maintain consistency in brand voice and posting schedules

Required Qualifications

3+ years experience as a Virtual Assistant, Operations Coordinator, or similar role
Strong organizational and time management skills
Excellent written and verbal English communication
Ability to manage multiple priorities and businesses simultaneously
Experience with calendar and inbox management at an executive level
Highly proactive with strong problem-solving abilities
Comfortable working independently with minimal oversight

Preferred Qualifications

Experience in hospitality (hotels, Airbnb, property management)
Background in operations, project management, or executive support
Experience creating SOPs and improving workflows
Familiarity with social media scheduling tools
Experience supporting growing or multi-entity businesses

Tools & Systems (Preferred Experience)

Google Workspace (Docs, Sheets, Calendar, Gmail)
Project management tools (ClickUp, Asana, Trello, or similar)
Communication tools (Slack, WhatsApp, etc.)
Social media scheduling platforms (Hootsuite, Buffer, Later, etc.)
Basic reporting and data tracking in spreadsheets

Work Schedule

Full-time (40 hours per week)
Must overlap with U.S. business hours (preferred)

Salary
$1,000 per month

Virtual Assistant (Operations & Hospitality Support) - 18786