Join #Ensiteam!

We are a company focused on custom software development and have been in the market for over 19 years. At Ensitech we are dedicated to finding highly specialized talent to work with large companies in the United States, Europe, and Canada.

Each one of our collaborators works with different teams and colleagues around the world, in the design and commercialization of software. We look forward to having you as part of our team in the role of Tier 2/3 Technical Support Engineer to join a global application support team supporting enterprise clients across the US West Coast.

This is a client-facing role requiring strong technical expertise in SQL and application troubleshooting, along with excellent written and verbal communication skills. The engineer will work as an extension of the core support team, handling complex technical issues and interacting directly with customers.

What you will do

Investigate and resolve complex application issues reported by clients via ticketing systems
Write, analyze, and optimize SQL queries (Oracle-based) to diagnose and resolve issues
Perform data fixes and configuration changes within the application
Troubleshoot issues across application and database layers
Support and investigate cloud infrastructure incidents (AWS – EC2, RDS, VPN)
Communicate directly with clients via email and occasional video calls
Provide clear, structured updates, including timelines and next steps
Act as a primary point of contact for assigned clients as experience grows
Contribute to product and process improvements through client feedback

Requirements

3+ years of experience in application support or technical support roles (Tier 2/3)
Strong SQL skills (joins, subqueries, query optimization)
Experience working with relational databases (Oracle preferred)
Proven experience supporting enterprise-level applications
Excellent English communication skills (written and verbal)
Experience in client-facing roles, preferably with US-based clients

Bonus Points / Nice to have

Hands-on experience with Oracle Database
Familiarity with AWS (EC2, RDS, networking basics)
Experience in SaaS or enterprise software environments
Exposure to life sciences industry (nice to have)

Tools & Technologies

Oracle SQL Developer
AWS Console (monitoring & logs)
Zendesk or similar ticketing systems
Microsoft Teams
MS Office Suite

Soft Skills & Competencies

Strong written communication with the ability to explain technical concepts clearly
Ability to lead with solutions and provide concise, structured responses
Customer-focused mindset with empathy and professionalism
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment

What do we offer?

100% remote opportunity.
Competitive salary and benefits.
Custom benefit package aligned to your experience and your needs.
Working with foreign clients.

Technical Support Engineer (Oracle / SQ...