LOOKING FOR STELLAR TOP CANDIDATES

Position: Case Manager (Healthcare)
Working Hours: Full-Time Mon - Friday │9:00 am - 5:00 pm PST
Search Location: South Africa│Philippines
Salary: 800 - 1000 USD
: The Final Salary Offer depends on the client’s decision, interview results, and experience

About the Role:

As our Case Manager, you’ll be the connective tissue between clients and our care providers, playing a vital role in onboarding, supporting, and guiding clients throughout their health journeys. Your work will directly contribute to client satisfaction, better health outcomes, and the overall success of our mission

Role Responsibilities:

Onboard new clients and guide them through the initial platform setup
Coordinate communication and scheduling between clients and care providers (coaches, therapists, etc.)
Provide ongoing client support and ensure consistent engagement
Manage administrative tasks, including scheduling, documentation, and follow-ups
Maintain clear and timely communication with both clients and internal teams
Track progress and flag issues or concerns to the appropriate team members
Manage payment and collection schedules of clients - continuously coordinate with Sales and Clinical team based on updates
Follow up with vendors for lab work and keep stakeholders informed
Creation of reports (in Excel) to keep track of client progress and administrative work/tasks

Requirements:

1–3 years of experience in case management, client success, or related roles; Healthcare experience is a strong advantage
Background in ‘Healthcare’ or a ‘genuine personal interest’ in the field, with the ability to explain complex, high-level program concepts clearly and effectively
Technically proficient, with experience using EHR systems, CRMs (e.g., GoHighLevel), and other cloud-based tools
Excellent Verbal and Written communication skills, with a clear and neutral accent
Ability to confidently engage, empathize, and build strong relationships with a diverse client base; ideally, an extroverted, Type A personality
Highly detail-oriented and exceptionally organized, with strong follow-through; project management experience is a plus
Adaptable, proactive, and resourceful, with the ability to thrive in a fast-paced startup environment

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Case Manager - 18806