Job Title: Customer service representative
Location: Remote from South Africa 🌍
Position Type: Full-time
Salary: $1,500 USD/month💸
Working hours: Our business hours are 7am-7:30pm Monday-Friday and 8-3pm Saturdays US Central Time. Candidates would be asked to work within those hours.🕘

About the Company
We are an industry leader in pest control services, dedicated to providing effective and eco-friendly solutions for residential and commercial clients. With a strong commitment to customer satisfaction, professionalism, and innovation, we aim to create safer, healthier environments for all.

Position Summary
The Customer Service position plays a critical role in delivering an exceptional customer experience while supporting sales growth, retention, routing efficiency, and operational excellence. This position requires a deep understanding of our pest control services and strong customer communication skills🚀

Responsibilitites

Responds to a high volume of incoming calls, emails, and online inquiries and provides solutions to complex issues in a timely and professional manner.
Answers billing, account-related, and service questions while scheduling services accurately.
Performs follow-up with customers via phone, text, and email to ensure needs are met.
Assists with responding to Technician Chat messages and Account Alerts.
Upsells add-on services to both new and existing customers.
Continuously pursues pest and rodent knowledge to better serve customers and support sales conversations.
Schedules services and maintains and organizes routes to achieve the lowest possible drive time and optimal drive scores.
Coordinates with fellow team mates to balance workloads and provide cross-coverage.
Assists with maintaining accurate customer data across systems.
Manages bi-weekly collections by contacting customers with outstanding balances via phone, email, and text.
Performs a variety of additional tasks as assigned to support team success and operational efficiency.

Key Requirements

Excellent English proficiency; C1 level preferred 🌟.
Minimum typing speed of 40 WPM for efficient communication.
Familiarity with CRM tools and customer management software.
Proven experience in customer service roles with a sales component, preferably for USA-based companies.
Strong organizational, communication, and problem-solving skills 🗣️💼.
A proactive, self-motivated approach with a passion for helping clients and achieving results 💪.

Are you ready to take charge of the sales process and build lasting client relationships? Apply now and take your career to the next level with us! 🌟

(Please remember to have ready your video introduction so we can speed up the process!)

Customer Service (9) - 18818