Job Title: Customer/Technical Support Representative

Working Hours: Monday to Friday 3:30 PM – 11:00 PM PST; The shift during the training for the first 30 days will be 8:00 AM – 4:30 PM PST

Salary Range: $1,500 –$2,500/month (higher end of the budget if technical depth is strong)

About the company:
The brand that makes fun toys like paddle boards, skateboards and bikes, is now adding electric bikes to the mix.

About the Role:

We’re looking to hire a new support representative with strong experience working with physical products. Some kind of technical background would be a big plus—especially if they have hands-on experience with bike components, e-bike systems, or general mechanical/electrical troubleshooting.

Handle inbound customer support (email, chat, possibly phone)
Troubleshoot:
- Bike assembly issues
- E-bike power/connectivity issues
- Mechanical & technical questions
Read between the lines of customer issues
Escalate complex cases when needed
Partner closely with Amanda (CS Manager)

HARD SKILLS REQUIRED

Customer service experience (technical products preferred)
Strong troubleshooting / diagnostic thinking
Ability to explain technical concepts clearly to non-technical users
Comfortable learning product documentation & SOPs
Strong written and spoken English

SOFT SKILLS REQUIRED

Critical thinker (non-scripted support)
Calm under pressure
Empathetic communicator
Curious, problem-solver mindset
Willingness to learn product deeply

IDEAL BACKGROUND (BONUS)

Cycling / e-bike experience (bonus, not mandatory)
Technical support (appliances, electronics, hardware, etc.)
Experience working with US customers

Customer/Technical Support Representative(3) - 18823