Job Title: Repairs & Maintenance Team Leader

Working Hours: Central Standard Time, TBD

Salary Range: $15-20 USD/hour depending on experience

About the company:

A full-service real estate and property management company with a national presence and an outstanding reputation. We operate in more than 50 markets across the United States and manage over 19,000 homes. Our goal is to scale to 250,000 homes by 2030, and we’re building a world-class operations team to help us get there.

Our Property Services division plays a critical role in providing reliable, high-quality maintenance services to our clients and residents. We combine local expertise, strong systems, and data-driven insights to improve service quality, reduce costs, and deliver an exceptional experience nationwide.

POSITION OVERVIEW

The Repairs & Maintenance Team Leader will oversee a team of maintenance professionals who coordinate and execute repairs, service requests, and maintenance projects across multiple U.S. markets.

This leader will manage daily performance, prioritize work effectively, and ensure repairs are completed on time, at a fair cost, and with high-quality results. The ideal candidate brings strong management, critical thinking, and problem-solving skills, with deep experience in single-family rental (SFR) or residential maintenance operations.

WHAT YOU’LL DO

Manage a High-Performing Team
- You will be responsible for training and managing team members to achieve operational excellence. You will be involved in the hiring and development of your team. You will have between 5-8 direct reports and will be overseeing repairs and maintenance for around 3,000 homes.
- Conduct regular check-ins, set clear goals, and help team members grow in their roles.
- Set high expectations and lead your team to hit them.
Drive Operational Excellence
- Oversee day-to-day maintenance execution, ensuring work orders are completed accurately and efficiently.
- Identify and resolve process challenges to improve speed, quality, and communication.
- Collaborate with cross-functional teams (Dispatch, Vendor Management, Operations) to ensure smooth handoffs and consistent results.
Provide deep understanding of single family home maintenance and repairs.
- Leverage In-House Technicians
- Expand and optimize company's internal maintenance technician operations to increase capacity, utilization, and profitability.
- Drive technician performance, ensuring high-quality workmanship, strong communication, and accountability.
Ensure Quality and Client Experience
- Promote a “right-first-time” culture that emphasizes craftsmanship, clarity, and proactive updates.
- Monitor quality, resolve escalations, and continuously improve client and resident satisfaction.
- Manage Costs and Vendor Performance
- Track maintenance spending, identify trends, and support initiatives to improve efficiency and control costs.
- Build and maintain strong vendor relationships to ensure consistency in pricing, quality, and service.
- Support the use of company's price book, standards, and technology tools across your assigned markets.

WHAT YOU’LL BRING

3+ years of experience in property maintenance or construction operations, ideally within the SFR (single-family rental) industry
Proven management experience hiring, training, and developing teams in an operational environment
Strong understanding of maintenance processes, workflows, and vendor management
Comfort with technology and data analysis; ability to use dashboards and systems to monitor team performance
Root-Cause Problem Solving – Digs beyond surface issues to identify underlying process or training gaps
Data-Informed Judgment – Uses information to make balanced, timely decisions
Prioritization Under Pressure – Can quickly determine what matters most when everything feels urgent
Decision-Making Confidence – Balances speed with quality and acts decisively with incomplete information
Clear and Concise Communication – Explains complex issues simply to non-technical audiences
Adaptability – Thrives amid change, new technology, and evolving priorities
Ownership Mentality – Treats the business as their own—takes full responsibility for outcomes

CORE VALUES

Win Together – Success is a team sport.
Do the Right Thing – Integrity and transparency guide every decision.
Own the Outcome – Take responsibility and deliver results.
Embrace the Grind – Commit to consistent, disciplined execution.
Grow Daily – Pursue growth personally and professionally.

WHAT WE OFFER

100% remote opportunity for international team members
A culture of ownership, trust, and professional growth
The chance to lead within a fast-growing, forward-thinking property management company

Repairs & Maintenance Team Leader - 18844