MalaceHR is seeking a dependable and customer-focused Mailroom Associate to support operations at a corporate client site in Reston, Virginia. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with professionals at all levels—including high-profile executives—and can manage multiple responsibilities with accuracy and efficiency.

You will be part of a collaborative team of five, handling a high volume of inbound and outbound packages (approximately 100 per hour), while ensuring exceptional service delivery across mailroom and office support functions.

Key Responsibilities

Receive, sort, and distribute incoming mail and packages (USPS, FedEx, UPS) on the same day of receipt
Process outgoing shipments and ensure proper labeling and postage
Pick up outgoing mail from designated mail stops throughout the facility
Resolve issues related to incorrect, delayed, or returned mail
Maintain adequate inventory of mailroom and office supplies
Stock copy rooms and maintain printers/copiers (paper, toner, minor troubleshooting)
Support breakroom upkeep, including restocking coffee supplies and maintaining cleanliness
Conduct routine facility walks and report maintenance issues via Corrigo work orders
Respond to and manage mail-related service tickets within established timelines
Track and report daily workflow and volume metrics; submit weekly reports to leadership
Assist with employee office moves and setup requests as directed
Follow established procedures and contribute to process improvements
Perform additional duties as assigned

Qualifications

High school diploma or equivalent required
1–2 years of related experience preferred (mailroom, office services, or similar)
Strong customer service skills with a “white-glove” service mindset
Professional demeanor with ability to interact with corporate executives
Highly organized with strong attention to detail and time management skills
Self-motivated and able to multitask in a fast-paced environment
Basic knowledge of office equipment (copiers, printers)
Experience with Corrigo or similar systems is a plus (not required)
Valid driver’s license, clean driving record, and reliable transportation

Physical Requirements

Ability to stand and walk for extended periods throughout the day
Frequent use of hands and coordination for sorting and processing tasks
Lift and carry:
- Up to 10 lbs regularly
- Up to 25 lbs frequently
- Up to 50 lbs occasionally