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Role: Operations and Client Support Coordinator

Priority Location: Philippines, South Africa, or Latin America

Working Hours: TBC

Salary: $1,500 - $2,000 per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of job: Remote

Type of employment: Independent Contractor

Role Overview:

We are looking for a highly organized, proactive Operations & Client Support Coordinator to manage day-to-day communications, scheduling, and administrative operations.

This role is essential to keeping our programs running smoothly and ensuring excellent communication with our clients.

Key Responsibilities:

Serve as the primary point of contact for client communication (parents, schools, and city partners), managing a high volume of emails and calls daily
Manage and monitor multiple shared inboxes, ensuring timely, accurate, and consistent communication across all client touchpoints
Coordinate scheduling for classes, camps, and birthday parties, ensuring alignment with coach availability and program requirements
Support staffing coordination and coach logistics, including confirmations, schedule updates, and last-minute adjustments
Manage class and private session rosters, attendance tracking, and registration details across multiple platforms and locations
Manage rosters and client communication for private sessions, ensuring accurate participant details and smooth coordination
Monitor and support and create registration processes, including responding to parent inquiries, troubleshooting issues, and managing ongoing updates
Interpret and respond to client inquiries, providing clear guidance and next steps
Triage client and operational inquiries, escalating items as needed
Communicate policies and manage client expectations in a clear and professional manner
Manage ongoing client follow-ups to ensure timely responses and completion of outstanding items
Adapt quickly to schedule and program changes, ensuring all stakeholders are informed
Maintain and update internal systems (e.g., Monday.com, CRM platforms), ensuring data accuracy and consistency across boards
Support financial operations by coordinating with accounting on invoicing, payment tracking, and client follow-ups

Qualifications:

At least 2-4 years of experience in a similar operations/client support role, preferably in the kids'/family services industry
Exceptional organizational and multitasking skills with attention to detail
Strong communication and interpersonal abilities to liaise with clients, staff, and partners
Proficient in English (written and verbal)
Experience working remotely and familiarity with virtual communication tools
Familiarity with CRMs, scheduling software, and other business management platforms (Monday.com, Hubspot)

Nice to Have:

• Experience supporting US-based companies

• Background in events, education, or fitness industries