Internal Job Title: Authorization Specialist

Type of Employment: Full Time

Schedule: 40

Job Level: Entry – Mid

WHO WE ARE

Our client is Rehab United, a growing multi-location physical therapy group committed to ensuring patients receive the care they need without unnecessary delays. They foster a culture of inclusion, accountability, and genuine patient advocacy. This is an opportunity to join a collaborative, mission-driven team where your role has a direct impact on patient access to care across all clinic locations.

WHO YOU ARE

We are seeking a highly organized, patient-focused professional to manage pre-certification, authorization, and referral requirements for physical therapy patients. The ideal candidate thrives under pressure, communicates with empathy, and takes ownership of complex insurance processes—ensuring patients never experience unnecessary lapses in care.

WHAT YOU'LL DO

Obtain and maintain accurate insurance authorizations prior to the delivery of physical therapy services across all clinic locations.
Maintain accurate and consistent patient records, updating pre-authorization information in the EMR system.
Process referrals and submit medical records to insurance carriers to expedite prior authorization workflows.
Serve as the patient advocate and primary point of contact with insurance carriers to secure timely approval of services.
Answer questions from providers, staff, and patients related to insurance authorization requirements.
Review information and documentation for completeness and accuracy before submission.
Facilitate clean claim submissions and work to reduce payer denials through adherence to organizational and departmental procedures.
Appropriately prioritize workload to ensure the most urgent cases are handled first.
Maintain cooperative working relationships across all departments and providers.
Assist with training new hires on authorization duties, processes, and company policies.
Cover front office staff when necessary.

WHAT WE'RE LOOKING FOR

Prior experience in insurance authorizations, pre-certifications, or a related medical administrative role.
Strong customer service skills with the ability to handle emotionally charged situations with empathy and professionalism.
Excellent verbal and written communication skills.
Highly organized with the ability to manage competing priorities and meet time-sensitive deadlines.
Resourceful problem-solver who can take initiative and follow through on delegated tasks.
Ability to maintain a high level of accuracy and productivity in an independent work environment.
Core competencies: attention to detail, confidentiality, time management, flexibility, decision-making, and multi-tasking.

WHAT WE OFFER

Work From Home: Enjoy the flexibility of remote work to balance professional and personal life effectively.
Generous Paid Time Off: 18 annual paid leaves starting from your first month.
US Holidays Observance: Paid time off for designated US holidays.
Free HMO Coverage: Comprehensive healthcare coverage at no cost to you.

HIRING PROCESS

Application Submission: Submit your resume and cover letter via the application portal.
Screening Call: Initial call with a recruiter to review your experience and fit for the role.
Interviews: 1–2 rounds with the hiring manager and key stakeholders.
Assessment / Task: A skills assessment may be included to evaluate relevant competencies.
Offer & Onboarding: Successful candidates will receive an offer and onboarding details.