Position: Technical Customer Service Representative
Type of Contract: Independent Contractor
Working Hours: Tuesday-Saturday 1pm through 9:30pm EST. | Sunday and Monday OFF
Salary Range: $1.500 - $2.000 USD monthly

About the company
Our client is a U.S.-based real estate investment firm that focuses on acquiring, improving, and managing residential housing communities—particularly affordable and manufactured home communities.

About the role
Seeking a highly organized, customer-focused Real Estate Assistant/Transaction Coordinator to support the growing Manufactured Housing Community Management Company and Home Dealer. In this role, you will be responsible for managing the full prospect-to-resident pipeline, coordinating financing and transactions, ensuring documentation and compliance, delivering an exceptional customer experience, and contributing to overall sales strategy and execution.

Responsibilities:

Customer Support

Respond to customer inquiries via phone, email, and chat, resolving issues related to the platform.
Handle complex and non-standard support requests, requiring critical thinking and problem-solving.
Troubleshoot technical issues and collaborate with internal teams to resolve them efficiently.

Customer Onboarding & Implementation

Support the onboarding of new customers, ensuring a smooth and successful product launch.
Execute onboarding workflows and processes in a highly organized manner.
Coordinate with cross-functional teams (Engineering, Product, Sales, Customer Success) to ensure all onboarding steps are completed accurately and on time.
Assist with system setup, product configurations, and basic software implementation tasks.

Training & Documentation

Conduct product training sessions for new and existing clients.
Maintain accurate records of customer interactions, onboarding progress, and support activities.

Feedback & Continuous Improvement

Gather customer feedback and share insights with internal teams to improve the product and user experience.

Requirements

Proven experience in customer support within a tech or software environment (early-stage startup experience is highly preferred).
Strong understanding of CRM and POS systems, or the ability to quickly learn complex software products.
Tech-savvy with the ability to navigate and troubleshoot across multiple tools and systems.
Highly organized, with experience managing workflows, processes, or implementations.
Excellent communication skills, with the ability to explain technical concepts clearly.
Ability to work in a fast-paced, evolving environment with minimal scripting or rigid playbooks.

Preferred Profile

Experience supporting early-stage or high-growth tech startups.
Background in software implementation, onboarding, or system setup.
Strong process orientation and attention to detail.
Comfortable working with cross-functional teams and managing dependencies.
Proactive problem-solver who can handle ambiguity and open-ended requests.

What We Offer

A collaborative and innovative work environment within a rapidly growing startup.
Opportunities for professional development and career advancement.
Remote work flexibility.

Technical Customer Support Rep - 59021359626