Customer Acquisition & Relations Specialist

Work From Home After 3 Months of Onsite Training | Colombo.

Job Summary

We are seeking energetic, persuasive, and reliable professionals to join our support and engagement team. The core responsibility of this role is to connect with previously active partners, understand their reasons for inactivity or churn, and proactively encourage them to return to the platform.

This role requires a unique blend of empathy and problem-solving alongside a strong sales mindset to overcome objections and effectively highlight the platform’s value proposition.

Key Responsibilities

Outbound Engagement: Initiate calls to inactive partners to understand their reasons for leaving the platform.
Conflict Resolution: Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
Sales & Persuasion: Use professional communication techniques to convey the benefits of rejoining the platform, specifically targeting those who may have migrated to competitors.
Value Proposition: Share updates regarding new features, incentives, or system improvements that address past pain points.
Performance Tracking: Maintain high satisfaction scores and consistently contribute to reactivation targets.
Strategic Feedback: Document insights and partner feedback to help shape future engagement and retention strategies.

Qualifications

Education: A degree in any discipline.
Communication: Strong verbal and written skills in relevant local language(s).
Digital Literacy: Basic computer literacy and the ability to navigate digital tools and platforms.
Sales Fluency: Confidence in delivering a persuasive sales pitch over the phone.
Soft Skills: Ability to listen, empathize, and respond with appropriate, solution-oriented answers.
Resilience: Proven ability to handle objections and turn negative sentiment into positive outcomes.
Experience: Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a strong plus.

Requirements

Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.
Excellent persuasion and negotiation skills.
High energy, multitasking ability, and comfort working with targets in a fast-paced environment.
Familiarity with MS Excel; experience with CRM or engagement platforms is a plus.
Demonstrated ownership and a drive to create impact through meaningful conversations.

Customer Acquisition & Relations Specia...