Job Title: People Operations Manager (Remote | Contractor)

Work Hours: Monday-Friday 9-5 pm EST
Salary: 3,000-4,000 USD/ month depending on experience

About the company
A global, remote-first edtech company that provides outcome-based IT, cybersecurity, audit, and compliance training for individuals and organizations. They focus on hands-on, certification-aligned learning through structured courses, labs, and personalized training pathways designed to build job-ready skills and measurable career outcomes.

Role Overview

The People Operations Manager is a senior individual contributor responsible for owning and improving People Ops programs, workflows, and systems. This role does not manage people directly. Instead, it focuses on process ownership, operational excellence, and supporting managers across the organization.

This role is closer to an HR Business Partner in scope, but without people management responsibilities. It bridges execution and strategy by improving how People Ops work is delivered across HR systems, employee lifecycle processes, and manager support.

Key Responsibilities

HR Process & Program Ownership

Own end-to-end People Ops processes including onboarding, offboarding, ER workflows, and HR data governance
Continuously improve HR workflows, SOPs, and documentation standards
Identify inefficiencies and redesign processes for scalability and compliance
Ensure alignment of HR operations with U.S. employment and regulatory requirements

Manager & Employee Support

Act as a primary escalation point for complex manager and employee issues
Provide direct HR guidance to people leaders on employee relations, performance, and policy application
Support managers in navigating sensitive situations and workforce decisions

Employee Relations (Advanced Scope)

Lead drafting and review of formal documentation including PIPs, written warnings, and corrective actions
Handle nuanced employee relations cases and determine appropriate resolution pathways
Ensure accurate case documentation and consistent application of policy

Work Design & Job Classification

Support job design, role clarity, and job classification frameworks (manager vs program manager distinctions)
Assist in compensation alignment discussions through job leveling logic and role evaluation inputs
Partner with leadership on structuring roles for scalability and operational efficiency

Systems, Data & HR Operations

Oversee integrity of HRIS and ATS data workflows and standards
Audit processes and ensure accurate, compliant employee records across systems
Generate and interpret HR data to support operational decisions

Talent & Lifecycle Coordination (Oversight Level)

Provide guidance and oversight to recruitment coordination, onboarding, and offboarding workflows
Ensure consistency and quality in execution of lifecycle processes handled by specialists

Benefits & Compliance Support

Oversee benefits-related operational processes including enrollment workflows and documentation standards
Ensure proper escalation of complex benefits issues to appropriate stakeholders

Process Improvement & Technology

Champion automation and AI-enabled improvements across People Ops workflows
Define and maintain SOPs for all major HR operational processes
Identify opportunities for scaling People Ops through technology and structured process design

Qualifications

Required

5+ years in HR / People Operations, ideally with HRBP or senior generalist exposure
Strong experience in HR operations, employee relations, and process design
Experience with HRIS and ATS platforms
Deep understanding of U.S. HR compliance fundamentals (PHR or SHRM-CP preferred or equivalent experience)
Proven ability to handle complex employee relations cases
Strong documentation, writing, and policy interpretation skills
Experience with job design, job classification, or compensation frameworks

Preferred

Background in HR Business Partnering (without people management focus preferred)
Experience in distributed or global organizations
Exposure to comp and job leveling frameworks
Experience building SOPs and scalable HR systems
Familiarity with AI and HR automation tools

Core Competencies

Strong process ownership mindset (end-to-end accountability for workflows)
High judgment in escalation and decision boundaries
Detail-oriented with strong compliance awareness
Strong communicator with managers and leadership
Systems thinker (process + data + people lifecycle integration)
Comfortable operating independently in ambiguity
Tech-forward and automation-oriented

People Operations Manager - 18965