Role: Customer Service Rep & Dispatcher

Priority Location: South Africa

Working Hours: 40 hours per week, 5 days on 2 days off (Mon - Sun) MST (TBD in interview)

Salary Range: $1000 - $2000 USD ($) per month

(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Role:

You will serve as the professional voice and logistical heartbeat of a thriving Shuttle & Limo business. You will be able to balance driver schedules and client needs in real-time, ensuring every trip is executed with precision and every customer feels valued. We are looking for a friendly, long-term partner with a "figure-it-out" attitude who is ready to dive in immediately, own the dispatch process, and grow with us in a steady, high-impact environment.

Key Responsibilities:

Answer all incoming calls and provide professional high quality service to customers, and assist with any inquiries they have
Schedule and coordinate trips using the company’s internal booking system
Respond to customer texts and emails timeously, clearly and professionally
Build and send quotes to clients
Assign trips to drivers strategically, ensuring you are balancing workloads and considering logistics to ensure on-time performance.
Maintain client relationships with excellent customer service

Qualifications:

Experience in customer service, namely, handling client calls, providing quotes, taking reservations, and processing payments
Experience answering phones, taking customer orders/reservations, and navigating through a defined process/checklist
Excellent written and verbal English communication skills
Handle confidential information with discretion and integrity.
Desire for a long-term, steady role (not just 6 months)
Strong problem-solving skills with a “figure-it-out” attitude

C.G - C/R Customer Service Rep & Dispatcher - 18973