About the Opportunity
5K C&T Services' client is looking for an experienced and strategic Client Success and Delivery Director to lead enterprise client relationships, drive delivery excellence, and grow strategic accounts.

This is a high-visibility leadership role for someone who can operate confidently with senior client stakeholders, oversee complex delivery environments, and turn strong delivery performance into long-term account growth. The right candidate will bring a blend of executive presence, operational discipline, managed services leadership, and commercial acumen.

This role is ideal for a leader who has successfully managed enterprise relationships, led multi-functional delivery teams, expanded client accounts, and helped build scalable offshore or global delivery capabilities.

Why This Role Stands Out
•   Direct exposure to enterprise clients and senior executive stakeholders
•   Opportunity to shape both client strategy and delivery outcomes
•   Visible impact on account growth, retention, and business expansion
•   Involvement in large-scale transformation and managed services engagements
•   Leadership across distributed teams and offshore delivery environments
•   A role that combines client success, delivery leadership, and commercial growth

What Our Client Is Looking For
5K C&T Services' client is seeking a senior leader with a strong track record in client success, delivery leadership, and revenue growth across enterprise accounts.

The ideal candidate will bring:
•   Deep experience managing executive-level client relationships
•   Strong leadership across complex delivery programs and managed services environments
•   A history of growing accounts through strategic planning and trusted advisory engagement
•   Experience driving delivery governance, quality, and operational rigor
•   The ability to lead and develop geographically distributed teams
•   Strong communication, stakeholder management, and problem-solving skills

Key Responsibilities

Client Success and Delivery Leadership
•   Partner with client CTOs and senior technology leaders to shape short-term and long-term technology and transformation strategies
•   Lead end-to-end client delivery and success across strategic enterprise accounts
•   Serve as the executive point of contact for clients, ensuring strong alignment, satisfaction, and retention
•   Execute governance models including quarterly business reviews, executive briefings, and success reviews
•   Identify account expansion opportunities and align internal teams to deliver measurable business value

Account Growth and Expansion
•   Drive revenue growth across assigned accounts through strategic planning and white-space identification
•   Develop account-specific growth plans aligned to client priorities, innovation goals, and transformation initiatives
•   Partner with sales and practice leaders to align delivery success with upsell and cross-sell opportunities

New Account Acquisition and Go-to-Market Support
•   Support acquisition of new clients through solutioning, bid support, and relationship development
•   Collaborate with sales and marketing teams on vertical and industry go-to-market initiatives
•   Represent the organization in client meetings, industry events, and relevant external forums

Delivery Execution and Quality Management
•   Oversee cross-functional delivery teams to ensure delivery excellence, SLA performance, and proactive risk management
•   Establish and monitor KPIs tied to delivery quality, timelines, budget performance, and client feedback
•   Drive delivery standardization, agile best practices, and continuous improvement
•   Own delivery governance with internal and client stakeholders
•   Help establish and scale offshore or global capability center models that support high-quality, cost-efficient delivery

Managed Services Leadership
•   Lead large managed services engagements including transition planning, operational setup, SLA design, and long-term client management
•   Partner with cross-functional teams to deliver continuous improvement, automation, and measurable business outcomes

Team Leadership and Development
•   Lead, coach, and mentor geographically distributed delivery and client success teams
•   Build succession plans, career development paths, and growth opportunities for high-potential talent
•   Foster a culture of collaboration, accountability, innovation, and customer focus

Key Performance Areas
•   Growth of assigned client account revenue
•   Expansion of services and project footprint within existing accounts
•   Contribution to new client wins and new project acquisition
•   High client satisfaction and retention
•   Improvement in delivery quality, efficiency, and margin performance
•   Strong team engagement, development, and leadership retention

Qualifications
•   15+ years of experience in delivery, account management, client success, or related leadership roles within IT services, digital services, or managed services environments
•   Proven track record of growing enterprise accounts and leading large, complex engagements
•   Strong understanding of delivery methodologies such as Agile, ITIL, and DevOps
•   Experience working with executive client stakeholders and leading strategic business reviews
•   Demonstrated success in mentoring and developing high-performing teams
•   Comfortable operating in a fast-paced, matrixed, client-facing environment
•   Strong communication, stakeholder management, and problem-solving skills

Location:    Kingston, Jamaica
Start Date:    ASAP
Salary: $130,000 USD

About 5K C&T Services
This opportunity is being managed by 5K C&T Services, a partner supporting clients across technology, digital transformation, and talent solutions. 5K works with organizations to identify and deliver strong leadership and execution talent aligned to business growth and transformation priorities.