Role: Customer Support Representative
Location: Philippines (Fully Remote)
Compensation: $1,000-$1,200 USD/month
Schedule: US Business Hours (Mountain/Pacific Time overlap required)

About the Client

Our client runs a fast-growing incentive-based marketing platform serving 50+ e-commerce brands, primarily on Shopify. Their software powers loyalty points, referral tracking, cashback, affiliate programs, and promotional widgets for DTC brands. They've scaled to several million dollars in revenue entirely through word-of-mouth, with exceptional client retention and a lean, async-first team.

About the Role

This is a Slack-first, text-based support role. No phone calls, no video calls with clients. Just fast, clear, and accurate responses to brand partners who need help navigating the platform day-to-day.

You'll be the first line of support for questions like "where is my order?", "why didn't my loyalty points update?", or "can you check my referral attribution?" You won't need to figure everything out alone since you'll have a team behind you, but you do need to be sharp, organized, and comfortable working inside Shopify.

Key Responsibilities

Respond to brand partner questions via Slack in a timely and helpful manner
Assist with loyalty point adjustments, referral tracking, discount code issues, and widget troubleshooting
Navigate Shopify admin to diagnose and resolve common platform issues
Create clear internal tickets to escalate anything that needs developer attention
Keep track of recurring issues and flag patterns to the internal team
Maintain organized records of support interactions and resolutions

Ideal Candidate

1-2 years in customer support, technical support, or e-commerce operations
Hands-on experience with Shopify admin is a must
Comfortable working entirely through Slack and async communication tools
Detail-oriented, fast responder, and takes ownership of open issues until resolved
Familiarity with loyalty, referral, or affiliate platforms is a big plus
Strong written English, no client calls required

Why This Role?

You'll be joining a small, tight-knit remote team supporting a product that clients genuinely love and stick around for. It's a stable, fully remote position with consistent US hours and a clear scope. If you're someone who takes pride in giving fast, accurate answers and keeping things organized behind the scenes, this role was built for you.

Customer Support Representative (Chat only) - 19001