Role: Customer Service Representative

Priority Location: Latin America and South Africa

Working Hours: Weekday Shift: 3:00 PM – 9:00 PM PST (Monday, Wednesday, Friday) and Weekend Shift: 12:00 PM – 5:00 PM PST (Saturday & Sunday – required)

About the Company: Fast-growing HVAC company.

About the Role: Customer Support Representative to provide seamless phone and dispatch support for HVAC operations.

Key Responsibilities:

Answer inbound customer calls quickly and professionally.
Book jobs, create work orders, and manage appointments using Service Titan.
Make outbound follow-ups during downtime to warm leads.
Assist with scheduling and dispatching technicians in real time.
Ensure customer issues are handled efficiently and logged accurately.
Collaborate with your fellow CSR on the opposite shift for smooth handoffs.

Qualifications:

Ideally 2 - 3 years’ in a customer support, dispatcher, or call center role.
Clear and neutral English accent with excellent verbal communication.
Strong time management and multitasking abilities.
Reliable, high-speed internet and a quiet work environment.
Commitment to covering your assigned shift consistently.

Nice to have:

Experience in HVAC, plumbing, electrical, or other home service businesses.
Experience with Service Titan (preferred, but not required).
Familiarity with CRMs or job scheduling platforms.
Previous work in U.S.-based customer service environment.

Customer Service Representative - 19021