Location: Remote (LATAM)
Schedule: Full-Time (40hrs), Mon-Fri, 9am-6pm EST
Contract: Minimum 3-month contract with the potential for an indefinite extension based on performance. We provide equipment.

Position Summary

The A/R Collection Specialist plays a key role in supporting the company’s financial health by ensuring timely and accurate collection of accounts receivable. This role manages the full collections lifecycle—from invoice review and verification through to payment follow-up and resolution.

You will work closely with internal teams and client contacts to resolve outstanding balances, maintain strong client relationships, and uphold a high standard of customer service. The ideal candidate is detail-oriented, proactive, and confident managing multiple portfolios while handling sensitive collection conversations professionally.

Key Responsibilities

Client & Portfolio Management

Act as the primary point of contact for an assigned portfolio of clients and their customers regarding all collection matters
Build and maintain strong client relationships to encourage timely payments and ensure client satisfaction
Monitor accounts for overdue balances and proactively address potential payment risks

Collections & Escalation Management

Manage escalated collection cases and work with clients and customers to resolve outstanding payments
Negotiate payment arrangements and resolve disputes in a professional and efficient manner
Collaborate with internal teams (credit, operations, and finance) to improve collection outcomes

Invoicing & Payment Operations

Review and verify invoices for accuracy and compliance with company policies
Support the invoice lifecycle using systems such as CRM platforms, FactorSoft, and other financial tools
Track and report key collection metrics, including Days Sales Outstanding (DSO), recovery rates, and aging reports

Process Improvement & Compliance

Identify opportunities to improve collection processes and reduce escalations
Ensure all collection activities comply with relevant laws, regulations, and internal policies
Maintain accurate and detailed records of all collection activity and client interactions

Qualifications

Education

High school diploma required
Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred

Experience

Proven experience in accounts receivable, collections, or credit analysis
Experience within the invoice factoring industry is a strong advantage

Accounts Receivable (AR) Collection Specialist (Remote) (TOD) - 5927752064