Role Summary
The System Analyst will support the analysis, design and implementation of workflow-driven enterprise systems of the
client, including document and content management platforms (e.g., OpenText). This is a techno-functional role requiring strong workflow understanding, technical aptitude and the ability to collaborate across business and IT teams.
Key Responsibilities
Business & Functional Analysis

Gather, analyze and document business and system requirements
Translate requirements into functional specifications, workflows and system designs
Perform impact analysis and support solution definition

Workflow & Process Management

Analyze and design end-to-end workflows and approval processes (e.g., maker-checker, document lifecycle)
Ensure workflows align with business needs, operational efficiency and compliance standards
Ensure application solutioning aligns with defined application technical and functional design principles
Identify opportunities for process improvements and automation

Techno-Functional Coordination

Act as a liaison between business users and technical teams
Work closely with developers and architects to ensure accurate implementation
Support integration discussions and data flow analysis

Testing & Implementation

Review test cases and scenarios and support SIT/UAT execution
Coordinate defect resolution and ensure quality delivery
Support deployment, release activities and post-implementation validation

Support & Maintenance

Assist in troubleshooting system issues and support production environments
Participate in incident and problem management activities
Ensure proper documentation and knowledge management

Requirements

Degree in Computer Science, Information Technology, or related discipline
8-10+ years of experience as a System Analyst / Business Analyst (Techno-functional)
Strong understanding of workflow-based systems and business processes
Good technical knowledge of system integrations, APIs and data flows
Ability to communicate effectively with both technical and business stakeholders

Good to Have

Experience with OpenText or Enterprise Content Management (ECM) platforms
Exposure to banking systems and regulatory environments
Familiarity with Agile / Waterfall methodologies

Preferred Attributes

Strong analytical and problem-solving skills
Attention to detail and documentation quality
Ability to work in a structured, governance-driven environment

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Open Text System Analyst