Role Summary
The Technical Delivery Manager is responsible for the end-to-end delivery, governance and stability of enterprise platforms within the client’s technology landscape, including document and content management systems (e.g., OpenText). The role requires strong stakeholder engagement across business and technology teams, including senior leadership and ownership of delivery outcomes aligned to regulatory and operational standards.
Key Responsibilities
Stakeholder Management

Engage and manage stakeholders across business, operations and technology, including senior management (MD/Director level)
Act as the primary interface between business users and IT delivery teams
Facilitate decision-making through structured governance and clear communication

Vendor Management & Continuous Improvement

Manage vendor performance and deliverables where applicable
Identify and drive process improvements, automation and efficiency initiatives
Support technology transformation and modernization programs

Delivery & Governance

Lead end-to-end delivery of technology initiatives, enhancements and releases across enterprise platforms
Establish and drive governance cadence including steering committees, working groups and executive reporting
Ensure adherence to project timelines, quality standards and regulatory requirements
Manage delivery risks, dependencies and change requests across multiple workstreams

Reporting & Dashboarding

Prepare and present management dashboards, KPIs and status reports to senior stakeholders
Provide insights on delivery health, risk exposure and mitigation strategies
Track and report progress against milestones, SLAs and key performance indicators

Cross-functional Leadership

Coordinate across application, infrastructure, network, security and vendor teams
Drive alignment on solution design, delivery timelines and operational readiness
Manage dependencies across systems and teams to ensure seamless delivery

Production Stability & Risk Management

Oversee production support (L2/L3) to ensure platform stability and performance
Drive incident, problem and change management processes
Lead Root Cause Analysis (RCA) and implement preventive measures
Ensure compliance with audit, risk and regulatory controls

Requirements

Degree in Computer Science, Information Technology, or related discipline
10-12+ years of experience in technology delivery / program management within banking or financial services
Strong experience in stakeholder management, including senior leadership engagement
Proven experience in governance, reporting and delivery management
Familiarity with Enterprise Content Management / OpenText - good to have
Experience in Agile / Waterfall delivery models

Preferred Attributes

Strong communication and presentation skills
Ability to operate in a highly regulated, fast-paced banking environment
Strong ownership, accountability and problem-solving mindset

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Open Text TDM