Position : Customer Support Advocate
Industry : Technology / Customer Support | Church
Work Hours : Monday to Friday - 8:00 am to 5:00 pm
Timezone : Pacific Time
Salary Range : $1,500 per month (depending on experience)
Source Location : Global

COMPANY/CLIENT OVERVIEW

We’re a fully remote, mission-driven tech company supporting tens of thousands of customers globally. Our focus is on delivering intuitive, reliable, and cost-effective tools and services that make operations smoother for purpose-led organizations.

ABOUT THE ROLE

We are seeking two Customer Support Advocates to provide top-tier support to our global user base. This role is ideal for emotionally intelligent, tech-savvy individuals with strong communication skills and a passion for helping people. Familiarity with church culture is a plus. You’ll primarily offer support via email and chat, with occasional outbound phone communication.

DUTIES AND RESPONSIBILITIES:

Provide responsive and empathetic support via email, chat, and outbound calls
Troubleshoot user issues and accurately document bugs or trends
Adapt to frequent software updates and evolving internal processes
Collaborate with the team to improve support workflows
Maintain service quality in line with KPIs such as response time, CSAT, and handle time

QUALIFICATIONS:

Required

Excellent written and verbal communication skills
Tech-savvy and quick to learn new systems
Highly organized, detail-oriented, and capable of self-managing in a remote environment
Energetic, empathetic, and patient
Emotionally mature with strong interpersonal skills

Preferred

Familiarity with church environments or experience supporting faith-based organizations
Previous experience in a customer service role
Experience using Zendesk or similar support platforms

Benefits of Joining

100% remote work environment
Opportunity to support a meaningful mission
Potential for professional growth within a supportive team culture

Assessment Process

Candidates will go through the following steps:

Initial screening interview
Interview with the Support Manager
Team interview
Post-second interview assessment (not a sole deciding factor)