Systems Liaison / Application Support Consultant

12-month Contract
100% Remote
Schedule: M-F, 37.5 hrs/week CDT
Target Start: June 6, 2026

We're looking for a detail-oriented support professional who finds satisfaction in solving complex problems and delivering exceptional customer service. This is a Tier 2 application support role with a meaningful data component — SQL is core to the work, not incidental: writing and executing Oracle SQL and PL/SQL queries in a production support context — not just reading queries, but developing and running them to resolve incidents

Responsibilities

Receive, investigate, and resolve escalated incidents and service requests
Develop, test, and execute SQL and PL/SQL queries to resolve incidents
Communicate with customers on issue status and resolution
Triage and prioritize the support queue alongside management and team members
Maintain accurate, timely incident and request documentation
Escalate appropriately when needed

Requirements

Experience with Oracle SQL; PL/SQL required: hands-on writing/executing queries
Strong analytical and troubleshooting skills
Excellent customer service and communication skills — written and verbal
Ability to manage multiple priorities simultaneously
Proficiency in Microsoft Office (Outlook, Word, Excel)
Associate's degree or equivalent experience
Agile team experience highly desired

System Liaison