Senior Sales Engineer

Job Summary:

Our Client is a developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in digital video capture, our client has redefined public and private sector technology around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry and protect life with our products. This individual will play an instrumental role in accelerating our sales initiatives and must be a self-starter, who excels in a high-paced, evangelistic startup environment focused on Law Enforcement and the public safety space.

Responsibilities:

Achieve mastery of all assigned technologies / products
Use exceptional written and oral communication skills to lead business and technical presentations effectively
Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
Set and manage expectations with customers and team members
Provide 1st-level technical support throughout the pre-sales cycle for opportunities
Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
Develop relationships with key partners for growth within their customer base
Effectively position the technology against competitive offerings
Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc.
Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
Develop Statements of Work (SOW) for Professional Services necessary for binding quote
Perform other duties and projects as assigned

Qualifications & Experience:

Fluent English and Arabic, French is a plus;
Assist Sales with presentations and analysis to enlarge customer portfolio;
Training new employees;
Document translation & verification for new products Axon brings to the market
Assist Sales Executives in commercial offer documentation
Educational background:

- Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience.

Professional background:

- 4+ years customer facing pre-sales or consulting background required
- 3+ years of experience with public procurement in META
- Experience selling SaaS based solutions
- Experience in End User Compute or Cloud Computing preferred
- Experience in networking, storage, virtualization, or related technologies

Must have intellectual curiosity, humility, accountability and positive approach;
Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs
Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies.
Basic knowledge of computer hardware, operating systems, and storage devices.
Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally.
Experience developing Statements of Work (SOW) or similar documents
Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.
Basic knowledge of virtualization and cloud technologies
Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc..
Experience with Law Enforcement technology solutions and public procurement is a plus