Job Title: Operations & Support Coordinator
Salary: $1,400 – $1,900/month (based on experience)
Schedule: Full-time (Thursday–Monday, 11:00–19:00 UK time)
Location: Remote (South Africa – Cape Town preferred)
Start Date: ASAP

Why This Role Exists

As operations expand, the need for a central coordinator has become critical to ensure smooth execution across teams while maintaining a high level of customer support—particularly during weekends.

This role exists to bridge operations and customer experience, ensuring that internal workflows run efficiently and customer issues are handled promptly and professionally.

About the Role

This is a hybrid role combining operations coordination and customer support. You will be responsible for managing daily operational workflows, coordinating with field teams, and handling customer inquiries—especially during weekend coverage.

The ideal candidate is highly organized, proactive, and able to manage multiple moving parts while maintaining a calm, solution-oriented approach. You’ll play a key role in ensuring both internal efficiency and a strong customer experience.

Key Responsibilities

1. Operations Coordination (Primary Focus)

Coordinate and assign daily tasks to field-based teams
Manage logistics including shipments, stock movement, and access coordination
Monitor workflows and ensure timely completion of tasks
Handle scheduling changes and resolve operational issues quickly
Maintain clear and consistent communication with internal teams

2. Customer Support (Weekend Coverage)

Manage inbound customer inquiries via phone, chat, and email
Provide timely, professional, and solution-focused responses
Escalate complex issues when necessary and ensure resolution
Maintain accurate records of customer interactions

Qualifications

Must-Have:

Based in South Africa with reliable internet and remote setup
Strong organizational and multitasking skills
Excellent written and verbal English communication
Ability to remain calm and solutions-focused under pressure
Comfortable balancing operations and customer-facing responsibilities

Nice-to-Have:

Previous experience in operations, logistics, or customer support
Experience coordinating field teams or service-based operations
Familiarity with remote team collaboration tools

Operations & Support Coordinator - 19096