Job Title: Program Management Officer (Quality & Process Improvement)

Role Summary

We are looking for a structured and pragmatic Program Management Officer to support the deployment of quality and process improvement initiatives across infrastructure projects and asset operations.

Key Responsibilities

Contribute to the implementation of an improvement roadmap (processes, tools, governance, data, competences)
Lead or support quality-related projects from initiation to completion
Improve key processes: non-conformity management, return of experience (REX), continuous improvement
Help structure field feedback collection and improve quality tools (digital checklists, dashboards, reporting)
Analyze quality data to identify trends and improvement opportunities
Collaborate with project leaders, site teams, technical experts, and contractors
Facilitate workshops to align stakeholders and drive improvements

Profile

Master’s degree or equivalent experience in a project/process/technical environment
3–8 years in PMO, project support, process improvement, coordination, or quality management
Experience in project-based or operational environments
Structured, result-oriented, able to drive initiatives to completion
Strong stakeholder management skills
Pragmatic, solution-oriented, proactive, and curious
Comfortable with evolving, not-fully-defined environments

Languages

Fluent in Dutch or French + good knowledge of the other
English is an asset

Nice to have

Experience in quality management, continuous improvement, or structured problem-solving
Familiarity with quality concepts (audits, non-conformities, improvement cycles)
Agile or iterative ways of working

Location & logistics

Brussels
Onsite: 2 days per week
Valid work & residence permit for Belgium (for non-EU candidates)