Job Title: Operations Specialist
Salary: $1,250 – $1,500/month (based on experience)
Schedule: Full-time (Monday–Friday, 9:00–17:30 GMT)
Location: Remote (South Africa preferred)
Start Date: TBC

About the Company

A fast-growing youth media business connecting brands with Gen Z audiences through a national network of digital screens and creative spaces across universities, colleges, and gyms in the UK and ROI.

Founded by a team with firsthand experience of the audience, the company combines strong market insight with entrepreneurial energy and a modern, ambitious approach. As the business continues to scale, it is expanding its network, strengthening partner relationships, and delivering high-impact, real-world media campaigns.

Key Benefits

Paid birthday leave
Office closure during Christmas period (annual leave can be used flexibly)
Company-provided MacBook and monitor (with cybersecurity setup)
Annual cash plan for everyday healthcare costs
Inclusion in team activities (fully integrated as a remote team member)
Strong growth and development opportunities within a scaling business

Why This Role Exists

As the company grows, maintaining operational efficiency across the screen network is critical. This role exists to support the day-to-day operational backbone of the business, ensuring uptime, coordination, and process consistency.

Initially focused on General Operations (GenOps), this role will evolve to include Ad Operations (AdOps), providing a clear pathway for growth within the business.

Role Overview

We are looking for a highly organised and proactive Operations Specialist to take ownership of day-to-day network operations.

This role is ideal for someone who thrives in a fast-paced environment, is technically confident, and enjoys managing multiple workflows. You will focus on maintaining network uptime, troubleshooting issues, coordinating installations and repairs, and ensuring accurate operational tracking.

Over time, you will expand into AdOps, supporting campaign delivery, reporting, and automation initiatives.

Key Responsibilities

1. General Operations / Network Support (Core Focus)

Own day-to-day network uptime through the ticketing system
Act as escalation point for third-party partners on operational issues
Troubleshoot and resolve offline screen issues
Coordinate installations, repairs, and equipment collections
Maintain accurate inventory and system records
Update and improve operational processes and flowcharts
Conduct virtual site checks and remote diagnostics
Support CMS training and ensure proper system usage

2. Operational Coordination

Collaborate with internal teams, landlords, engineers, and external partners
Track, communicate, and resolve operational issues efficiently
Maintain high operational standards across the network
Support onboarding of new sites and rollout activities

3. Ad Operations Support (Growth Area)

Over time, you will be trained to support:

Campaign delivery and execution
Programmatic DOOH (pDOOH) approvals
Campaign reporting and performance tracking
Photography planning and coordination
Automation and process improvements across operations

Requirements

Must-Have

2–4+ years experience in operations, technical support, or coordination roles
Strong organisational skills and attention to detail
Excellent written and verbal communication skills
Ability to troubleshoot and resolve issues independently
Comfortable working in a fast-paced, scaling environment
Strong ownership mindset and ability to manage multiple workflows
High level of IT proficiency and ability to learn new tools quickly

Technical Skills

Microsoft Office (especially Excel and Outlook)
Project management tools (e.g., Monday.com)
Remote support tools (e.g., TeamViewer)
Ability to work across multiple systems with accuracy

Nice to Have

Experience in advertising, media, ad tech, or DOOH
Familiarity with CRM or CMS platforms
Experience with automation or middleware tools
Exposure to programmatic advertising (pDOOH)
Background in coordinating installations or technical workflows

Ideal Candidate Profile

Highly organised and process-driven
Proactive and calm under pressure
Comfortable handling repetitive but critical operational tasks
Strong communicator across multiple stakeholders
Technically confident with a problem-solving mindset
Motivated to grow into broader operational and AdOps responsibilities over time

Operations Specialist - 19225