LOOKING FOR STELLAR TOP CANDIDATES

Position: Customer Success Manager
Working Hours: Full-Time│Mon to Fri 9:00 am - 5:00 pm EST
Search Location: Philippines│South Africa│Latin America
Salary: 2000 - 3200 USD
: The Final Salary Offer depends on the client’s decision, interview results, and experience

About the Role

At Borked PC, we’re passionate about delivering exceptional experiences for our customers. We’re looking for a Customer Success Manager (CSM) who thrives in a fast-paced, tech-driven environment and is committed to helping customers unlock the full value of our solutions.

As a CSM, you’ll own the end-to-end customer journey—from onboarding and adoption through renewal and offboarding. You’ll act as a trusted advisor, ensuring customers achieve measurable success while collaborating closely with Sales, Product, and Support teams to drive retention, growth, and long-term partnerships.

Key Responsibilities

Customer Onboarding & Adoption

Design and lead structured onboarding experiences that set customers up for success from day one.
Develop tailored onboarding plans, timelines, and success milestones aligned with customer goals.
Deliver product walkthroughs, training sessions, and proactive check-ins to ensure adoption.

Ongoing Customer Success & Relationship Management

Serve as the primary point of contact for assigned accounts, building strong, strategic relationships.
Monitor customer health, engagement, and usage metrics to identify risks and opportunities early.
Drive continuous value realization through regular business reviews and success planning.

Retention & Offboarding

Manage offboarding processes with professionalism and insight, capturing actionable feedback.
Analyze churn drivers and collaborate internally to improve retention strategies.

Revenue Growth & Expansion

Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
Partner with Sales to support renewals and expansion strategies, demonstrating clear ROI.

Cross-Functional Collaboration

Act as the voice of the customer, sharing insights with Product and Leadership to influence roadmap decisions.
Work closely with Support to ensure the timely resolution of issues and a seamless customer experience.
Contribute to playbooks, process improvements, and scalable success initiatives.

Required Qualifications

3–4 years of experience in Customer Success, Account Management, or a related role.
Proven track record managing onboarding and lifecycle processes in a SaaS or tech environment.
Exceptional communication and relationship-building skills with a customer-first mindset.
Experience supporting renewals, upsells, and cross-sells.
Ability to manage multiple priorities and accounts in a fast-paced setting.
Proficiency with CRM and Customer Success tools (e.g., Salesforce, HubSpot, Gainsight).
Strong problem-solving skills and adaptability in a growth-oriented environment.

What Success Looks Like in This Role

Customers onboard quickly and achieve clear value from our solutions.
High engagement, satisfaction, and adoption across accounts.
Reduced churn and actionable insights from offboarding processes.
Consistent identification of expansion opportunities and contribution to revenue growth.
Positive feedback from customers and internal teams—you’re seen as a trusted partner and key contributor.

PLEASE NOTE:

→ We are looking for candidates based in Latin America, South Africa, or the Philippines.
→ Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application.
→ To start processing, submit your resume in English.
→ The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.

[CG] Customer Success Manager - 19251