CLIENT SERVICES OFFICER – GOLD COAST – PUBLIC PRACTICE ACCOUNTING FIRM – $70K–$85K + SUPER (JOB ID 1574)

Looking for a client services and accounting administration role where your public practice experience is genuinely valued?

Ready to join a professional Gold Coast accounting firm where you can combine client service, workflow coordination, and accounting administration within a stable, long-term career opportunity?

Our client is a long-established Gold Coast financial services and public practice accounting firm, recognised for delivering integrated accounting, taxation, compliance and advisory solutions to individuals, families, SMEs, and business owners. With multiple offices across Queensland and a reputation for trusted, personalised service, the firm combines decades of operational excellence with a holistic, multi-division service model.

With the headquartered in Hope Island, this respected professional services group offers clients access to expertise across accounting, tax, bookkeeping, financial planning, SMSF and broader advisory services, creating a dynamic and stable environment for career-minded professionals. Working closely with senior leadership, this role offers the opportunity to become a key part of a highly regarded firm where client service, workflow excellence, and long-term professional growth are genuinely valued.

The Role:

Manage daily workflow, job tracking and client administration processes

Answer and manage inbound calls, emails and client queries professionally

Coordinate client onboarding, ATO portal setup, fee agreements and payment arrangements

Create and manage jobs through XPM/Xero practice management systems

Manage Xero bank feeds and maintain accurate client database records

Prepare, scan, upload and manage client documentation through Google Drive and workflow systems

Liaise with clients, ATO, ASIC and third parties regarding compliance and documentation

Manage ASIC annual company statement administration

Coordinate electronic signing, payment follow-up, and lodgement processes

Ensure tax returns, financial statements, and compliance obligations are completed accurately and efficiently

Provide general office administration, scheduling, and team support

About You:

Proven administration experience within an Australian public practice accounting firm

Strong understanding of accounting workflow including BAS, Tax Returns and Financial Statements

Exceptional communication skills with a polished professional phone manner

Strong client service capability and relationship-building skills

High attention to detail with exceptional organisational ability

Experience with Xero/XPM or similar accounting practice management software

ASIC administration experience highly regarded

Ability to manage deadlines, competing priorities, and workflow efficiently

Positive, proactive and team-focused attitude

Long-term interest in accounting, financial services or professional practice

What’s On Offer:

Competitive salary package of $70K–$85K + Super (based on experience)

Full-time, stable on-site role in Hope Island

Direct exposure to senior leadership and mentorship

Ongoing training across XPM/Xero, MyProsperity, systems and procedures

Study assistance and professional development support

Long-term career pathway within accounting and financial services

Supportive team environment with structured mentoring

Opportunity to build deep public practice expertise within a respected firm

This opportunity is ideal for an experienced public practice administration professional seeking a long-term role where client service, accounting workflow, and operational excellence intersect. You’ll join a supportive firm where your expertise is valued, your development is supported and your future in the accounting industry can continue to grow.

Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia or NZ will be considered.

HOW TO APPLY

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