Offshore Operations Director (Mini-COO)

Location: Remote (Latin America or South Africa preferred)
Schedule: Full overlap with U.S. business hours
Type: Full-Time Contractor

About the Role

We are building a high-performance offshore operations engine to support a rapidly growing industrial distribution platform. Today, our offshore team supports finance, purchasing, data, and administrative functions. By year-end, this team will scale into a 10–15 person operational pod.

We are looking for an Offshore Operations Director — effectively a Mini-COO for our offshore division.

This role is not administrative. It is operational leadership.

You will own execution across multiple business functions, build systems and accountability, and create the infrastructure required to scale efficiently. Your mission is simple:

Build an offshore machine that allows our U.S. leadership team to focus on growth, customers, and acquisitions.

You will report directly to executive leadership and be expected to operate with speed, precision, and ownership.

Core Responsibilities

1. Team Leadership & Accountability

Lead, manage, and develop a growing offshore operations team across finance, purchasing, customer support, and data functions.
Recruit, hire, onboard, and train new team members as the offshore pod scales.
Establish clear performance standards, KPIs, and accountability systems.
Conduct regular performance reviews and coaching.
Build a culture of speed, accuracy, ownership, and continuous improvement.

2. Operational Execution

Own and improve core back-office workflows, including:

Accounts Payable (AP)
Accounts Receivable (AR)
Vendor communications
Order entry support
Customer data management
Product data maintenance
Purchasing support
Inventory maintenance
ERP support functions

Ensure operational handoffs between departments are seamless and error-free.

3. Process Development (SOP Ownership)

Build and document Standard Operating Procedures (SOPs) for all core workflows.
Identify bottlenecks, redundancies, and inefficiencies.
Create scalable systems that support growth without operational breakdown.
Standardize workflows across multiple business units.

4. ERP & Data Integrity

Own data quality and operational accuracy inside Epicor Prophet 21.
Maintain clean product data, customer data, vendor cross-references, and purchasing records.
Improve system discipline and user compliance.
Partner with U.S. leadership to improve ERP workflows and reporting.

5. KPI Management & Reporting

Track and improve operational metrics such as:

Order accuracy
Quote turnaround time
AP processing times
AR collection cycles
Vendor response times
Ticket resolution times
Inventory data accuracy
Customer setup turnaround

Deliver regular reporting to executive leadership.

What Success Looks Like

Within the first 90 days:

Gain control of all offshore workflows
Document critical SOPs
Improve task turnaround speed
Reduce operational errors
Establish clear KPI reporting
Strengthen team accountability

Within 12 months:

Successfully scale the offshore pod to 10–15 team members
Build a self-managing offshore operation
Improve operational speed and quality across all functions
Reduce friction for U.S.-based leadership and field teams

Qualifications

Required

5+ years leading operations, shared services, or back-office teams
Experience managing multi-functional teams (finance, operations, support, data)
Strong systems/process mindset
Experience scaling teams in fast-growth environments
Advanced ERP experience (distribution or manufacturing preferred)
Strong analytical and reporting skills
Excellent written and spoken English

Preferred

Experience with Epicor Prophet 21
Industrial distribution experience
Purchasing or supply chain experience
Shared services or BPO leadership experience
Multi-company operational support experience

Who You Are

Extreme Ownership
You take responsibility for outcomes, not just tasks.

Detail-Oriented Operator
You catch mistakes before they become expensive.

Builder Mentality
You create structure where there is chaos.

Fast and Decisive
You move quickly without sacrificing accuracy.

Process-Driven
You build systems that scale.

Business-Minded
You think beyond your department and understand operational impact on growth and profitability.

Why Join Us

Direct access to executive leadership
High autonomy and decision-making authority
Opportunity to build and lead a growing international operations team
Long-term growth opportunity within a rapidly scaling acquisition platform
Direct impact on operational excellence and company growth

If you are a builder, operator, and leader who thrives in fast-moving environments

Operations Director - 59728172671