Epicor Prophet 21 (P21) Functional Support Analyst

Location: Remote (Philippines, India, Mexico, Colombia, Costa Rica preferred)
Employment Type: Full-Time
Schedule: 40 hours/week with overlap to U.S. Central Time
Compensation: Based on experience and region

Position Overview

We are seeking an experienced Epicor Prophet 21 Functional Support Analyst to support, maintain, and improve our Prophet 21 ERP environment across multiple operating companies.

This is not a basic IT support role.

This role will serve as a key functional resource for ERP support, business process improvement, reporting, data quality, and user training.

The ideal candidate understands wholesale distribution operations and can connect system functionality to business execution.

This person will become a critical part of scaling our operating platform.

Core Responsibilities

User Support & Troubleshooting

Serve as first-line support for P21 users across all business units
Resolve issues related to:
- Order entry
- Purchasing
- Inventory
- Pricing
- Customer setup
- Vendor setup
- Reporting
Escalate technical issues when necessary and coordinate resolution

Functional Administration

Maintain user permissions, system settings, and workflow configurations
Support branch onboarding and system standardization
Help enforce companywide process consistency inside P21

Reporting & Analytics

Build and maintain reports using:
- P21 reporting tools
- SQL queries
- WebQuery (preferred)
Support KPI reporting for:
- Sales
- Gross profit
- Inventory turns
- OTIF
- Customer activity
- Pricing compliance

Data Management

Perform imports and exports
Clean and validate master data
Maintain product/customer/vendor integrity
Support item rationalization initiatives

Process Improvement

Identify workflow inefficiencies
Recommend system/process improvements
Help implement the Raycap Operating System inside P21

Training & Documentation

Train new users
Create SOPs and documentation
Reduce repeat issues through better process documentation

Vendor Coordination

Coordinate with:
- Epicor support
- MSP partners
- Third-party consultants
Support testing during upgrades and patches

Required Experience

3+ years supporting Epicor Prophet 21 in a live environment
Strong understanding of wholesale distribution workflows
Experience in:
- Inventory control
- Purchasing
- Order management
- Pricing
- Customer service
Strong troubleshooting skills
Experience with imports/exports and data cleanup
Strong English communication skills

Preferred Qualifications

SQL experience
WebQuery experience
Epicor Report Studio experience
Distribution industry experience (MRO, industrial supply, fasteners, safety, hose/fittings preferred)
Multi-location ERP support experience
ERP implementation or acquisition integration experience

Success Metrics (First 6 Months)

Reduce average P21 issue resolution time
Improve user adoption and process compliance
Improve data accuracy across operating companies
Build core KPI reporting structure
Reduce external P21 consulting spend
Improve reporting speed and reliability

Ideal Candidate Profile

Highly accountable
Process-oriented
Fast learner
Detail-driven
Comfortable in fast-moving environments
Able to work independently
Strong ownership mindset

Why Join Us

This is an opportunity to help build the operating system behind a rapidly growing industrial distribution platform.

You will have direct exposure to acquisitions, operational integrations, pricing systems, inventory strategy, and scalable ERP process design.

Your work will directly impact profitability, operational efficiency, and long-term growth

Epicor P21 (Prophet 21) Support Specialist / Analyst - 54351374219