Consultant – Service Coordinator (ServiceTitan)

Location: Remote (Philippines or LATAM)
Compensation:

Philippines: USD $1,400 – $1,800 per month
LATAM: USD $1,600 – $2,000 per month

Industry: Plumbing / Mechanical Services
Schedule: Full-time, aligned with U.S. EST business hours

About the Company

Our client is a well-established U.S.-based plumbing and mechanical services company serving residential and commercial customers. The business operates in a fast-paced, high-volume service environment and relies heavily on strong coordination, accurate scheduling, and proactive customer communication.

Role Overview

We are hiring a Consultant – Service Coordinator with hands-on ServiceTitan experience and a strong background in plumbing service operations. This role sits at the center of day-to-day service delivery, coordinating technicians, customers, and internal teams to ensure jobs are scheduled, tracked, and completed accurately.

This is an execution-heavy role requiring direct experience with plumbing workflows and ServiceTitan, not a general administrative position.

Key Responsibilities

Coordinate daily plumbing service jobs using ServiceTitan
Schedule, reschedule, and optimize technician routes
Act as the primary liaison between technicians and customers
Monitor job statuses, work orders, and service completion in real time
Maintain accurate job notes, updates, and documentation in ServiceTitan
Support job close-outs and invoicing readiness
Handle inbound and outbound customer communication professionally
Assist service managers with reporting, backlog tracking, and operational visibility
Proactively flag service delays or issues to prevent customer dissatisfaction

Required Hard Skills

Hands-on ServiceTitan experience (mandatory)
Prior experience as a Plumbing Coordinator, Service Coordinator, or Dispatcher
Strong understanding of plumbing service workflows and terminology
Experience coordinating field technicians in a high-volume service environment
Strong English communication skills, written and verbal

Preferred Experience

Direct support experience with U.S.-based plumbing or mechanical service companies
Exposure to service reporting, invoicing workflows, or technician performance tracking
Experience working remotely with U.S. teams

Soft Skills & Traits

Highly organized with strong attention to detail
Calm and structured under pressure
Proactive problem-solver with strong ownership mindset
Confident communicator with both customers and technicians
Reliable follow-through in fast-moving operational environments

Why This Role Matters

This role directly impacts technician efficiency, customer satisfaction, and revenue accuracy. A strong Service Coordinator ensures service jobs move smoothly from scheduling through completion, with minimal friction and maximum visibility.

Consultant – Service Coordinator (ServiceTitan) - [CG] 59863028350