Technical Service Leader (m/f/d)

In this key position, you will take responsibility for technical service operations across multiple international regions, including Central Europe (DACH, BNL, FR), Southern Europe, the Middle East, Africa, and India. The role is based in Viernheim, Germany, where a central technical service hub with a small, closely connected team is located.
This position sits within a global organisation with short communication lines, high autonomy, and close collaboration with international stakeholders.
Key responsibilities

Lead technical service and training activities across multiple international regions
Develop and deliver technical training programs for internal teams, dealers, and OEMs
Support Sales & Marketing with technical product content and documentation
Provide technical expertise for customer presentations and sales support
Validate warranty claims and contribute to warranty processes and policies
Manage and develop a small team of service technicians
International travel (~25%)

Your profile

Technical education with at least 5 years of experience in troubleshooting and repair
Minimum 2 years of leadership experience in a technical support or service environment
Proven track record in handling complex technical escalations and critical customer issues
Experience in designing and delivering technical training programs
Familiarity with modern learning methods and digital training tools is an advantage
Background in technical customer support, ideally within engine-powered or industrial products
Fluent in German and English; additional European languages are a plus
Strong communication, negotiation, and problem-solving skills
Structured, detail-oriented, and solution-driven mindset
Enjoys working in an international and cross-functional environment

What is offered

Key international role with high responsibility and autonomy
Dynamic, multicultural working environment
Short decision-making processes and open communication culture
Opportunity to actively shape technical service and training strategies
Hybrid working model

If you are interested send your CV to meike@approachpeople.com