Senior Account Operations Coordinator
Location: Remote — Offshore (LATAM or Eastern Europe)
Schedule: US Eastern Time (EST/EDT)
Type: Full-Time Contractor
Seniority: Senior (5–7+ Years Experience)

Role Overview: The Operational "Loop-Closer"

We are a high-growth performance marketing and lead generation agency managing seven-figure monthly media budgets across Meta, Google, and programmatic channels. We operate across multiple insurance and financial services verticals and are scaling rapidly to support our next phase of growth.

We are seeking a Senior Account Operations Coordinator who brings seasoned operational instincts and a track record of owning complex, multi-client workstreams without hand-holding. This is a client-facing execution role—you are the connective tissue between our clients and our internal teams, making sure every request, reactivation, and deliverable gets to the right person and gets done.

At the senior level, we expect you to not only manage the follow-up loop but anticipate breakdowns before they happen, surface systemic issues to leadership, and bring structure to chaos. You will be trusted to handle communication on logistics and account status, coordinate across media buying, creative, and compliance teams, and serve as the operational backbone of the client portfolio.

Key Responsibilities

I. Client Communication & Account Follow-Up

The Follow-Up Loop: Own the end-to-end loop across all active accounts — ensuring nothing sits unanswered for more than 24 hours
Proactive Engagement: Reach out on account status, next steps, and reactivation of paused or inactive targets
Operational Point of Contact: Serve as the primary contact for day-to-day logistics (execution and status, rather than high-level strategy)
Professional Communication: Communicate clearly and professionally via Slack, email, and project management tools on behalf of the operations team
Triage & Escalation: Identify when an issue requires escalation and route it to the appropriate team lead immediately

II. Internal Coordination & Task Routing

Traffic Control: Act as the bridge between internal teams (media buying, creative, data, compliance)
Contextual Routing: Route requests with clear context, deadlines, and ownership
Persistence: Check in daily on pending items — flag anything idle for more than 48 hours and push for resolution
Internal Standups: Attend internal meetings and provide accurate status updates across all open follow-up items
Bottleneck Identification: Proactively identify operational friction and surface it to leadership before it escalates

III. Account Maintenance & Operational Oversight

System Hygiene: Keep all accounts clean and current in ClickUp (or similar tools) — ensuring statuses are updated, stale items are flagged, and deadlines are visible
Tracking: Maintain a real-time follow-up tracker across all verticals with clear ownership and next actions
SOP Architecture: Build and refine lightweight SOPs for recurring coordination workflows
Documentation: Log all communication, action items, and internal handoffs with full context

What This Role Is Not

This role does not require:

Running performance strategy sessions or making media buying recommendations
Data analysis, dashboard creation, or reporting on campaign performance
Owning relationships at a strategic level or negotiating deal terms
Deep performance marketing execution

These functions sit with the Account Managers and Media Buyers. Your role is to ensure the right things are happening, in the right order, with the right people.

Who You Are

Experience & Must-Haves

Senior-Level Execution: 5–7 years of experience in account operations, project coordination, agency traffic management, or client services coordination
Multi-Workstream Mastery: Ability to manage 15+ simultaneous workstreams across multiple clients or verticals
Project Management Tools: Advanced proficiency in ClickUp (or equivalent like Asana/Monday.com)
Communication Powerhouse: Exceptional written English — polished, professional, and concise; strong verbal communication for internal calls
Proactive Mindset: You surface problems early and close loops without reminders

Preferred Qualifications

Agency Pedigree: Experience at a digital marketing agency, lead generation company, or performance marketing environment
Industry Context: Familiarity with performance marketing terminology (CPL, CPA, conversion rate) and experience in insurance or financial services
Offshore Excellence: Experience working with US-based leadership teams in a remote offshore capacity

Why Join Us?

High-Impact Ownership: Be the operational anchor that enables teams to perform at peak efficiency
Performance Culture: Work in an environment that values organization, proactivity, and execution
Growth Path: Direct exposure to leadership with a path toward Operations Management or Director-level roles

Additional Details

Target Markets: Colombia, Argentina, Brazil, Poland, Romania
Note: Full overlap with US Eastern hours is required. Candidates based in the Philippines will not be considered for this role
Bonus: Performance bonuses tied to follow-up completion rates, escalation accuracy, and internal team satisfaction

Sr. Account Operations Coordinator (Remote 60035525007)