Role: Patient Intake & Call Specialist (Dental)
Company: Confidential – High-Volume Dental Practice, New Jersey
Priority Location: LATAM or South Africa – neutral accent, strong US-facing communication required
Working Hours: Full-time, must cover US Eastern hours including 2–5pm window
Type of contract: Independent Contractor
Salary: $1,500 – $2,000 USD
Type of job: Remote

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Company:

Our client is a high-performing dental practice based in New Jersey seeing approximately 100 new patients per month. The practice operates in a high-volume, insurance-based model with a strong focus on emergency and high-value procedures. The business is growing quickly, but the current front desk setup is limiting scale — missed calls due to early closures, high call volume impacting the in-office patient experience, and inconsistent script adherence have created a clear gap this role is designed to fill.

About the Role:

We're hiring a Patient Intake & Call Specialist to manage all incoming new patient and emergency calls. This is not just an admin role, it's a conversion-focused, patient-facing position where you will act as the first impression of the practice. Every call is a revenue opportunity and a brand moment. This role is critical to capturing revenue and protecting the patient experience.

Key Responsibilities:

Call Handling & Patient Intake

Handle all incoming new patient and emergency calls
Guide callers toward booking appointments efficiently and professionally
Manage call routing via the practice's call tree system

Conversion & Script Adherence

Follow structured scripts precisely while maintaining a natural, professional tone
Ensure every caller feels like they're speaking to a local, polished representative
Apply a conversion-focused mindset to move callers from inquiry to booked appointment

Patient Experience & Standards

Maintain a high standard of patient experience on every interaction
Handle calls with clarity, warmth, and control, including 10–15 minute conversations
Represent the practice brand consistently across all call types

Compliance & Systems

Operate within a HIPAA-compliant environment using secure, encrypted systems
Use practice management software provided by the client
Maintain accuracy and consistency in all patient data and call records

Qualifications & Skills

Hard Skills:

Strong spoken English with a neutral or minimal accent — US-facing communication is essential
Experience in customer service, call center, or appointment setting
Healthcare or dental admin experience preferred but not required
Ability to follow scripts precisely while sounding natural and confident
Comfortable working in a KPI-driven, structured environment
Familiarity with HIPAA compliance and secure systems handling preferred

Soft Skills:

Confident, take-charge communicator who can guide conversations and convert bookings
Calm, warm, and professional tone — essential for a healthcare setting
High attention to detail and consistency across every call
Strong sales or conversion mindset, not just support
Reliable and consistent — this is a critical trust-based role
Able to handle high call volume without sacrificing quality

Patient Intake & Call Specialist (Dental) - 19352