Technical Account Manager – Enterprise Mobility (French Speaker)
Location: Galway, Ireland (Hybrid)

We are partnering with a global leader in mobile and IoT enterprise software solutions to hire a Technical Account Manager to support and grow relationships with enterprise customers across the French-speaking market.

This is a post-sales, technically focused customer role, combining enterprise relationship management with deep technical problem-solving in complex environments.

What You Will Do

Manage and develop relationships with enterprise customers across the French market
Act as a trusted technical advisor across the full post-sales lifecycle
Deliver Quarterly Business Reviews (QBRs) and align on customer outcomes and roadmaps
Provide technical consultancy, troubleshooting, and escalation support for enterprise clients
Lead Root Cause Analysis (RCA) for critical customer issues and ensure resolution and prevention
Support customer onboarding, configuration, and adoption of enterprise mobility solutions
Create and maintain technical documentation, including network diagrams and system profiles
Collaborate with product and engineering teams to resolve issues and improve the platform
Support customer training, webinars, and knowledge sharing initiatives

What We Are Looking For

4+ years’ experience in a technical customer-facing role (Technical Account Manager, Technical Support, Solutions Architect, Professional Services)
Strong background in enterprise mobility, MDM, or SaaS environments
Solid understanding of networking fundamentals (TCP/IP, DNS, firewalls, SSL/TLS)
Experience with Windows Server, Active Directory, and LDAP
Strong root cause analysis and technical troubleshooting skills
Experience working with large enterprise customers in a post-sales environment
Strong communication skills and ability to engage senior stakeholders
Fluent French and English required

Nice to Have

Experience with Android, iOS, and Windows enterprise environments
Cloud computing and SaaS architecture knowledge
Experience creating technical documentation or knowledge bases
Exposure to customer training or enablement
Additional European languages

Why This Role

Join a global enterprise software leader in mobile and IoT management
Work with complex, large-scale enterprise environments
High ownership role with strong exposure to product and engineering teams
Opportunity to influence customer success and product direction
Strong career progression within a global technical organisation