Business Process Manager – eCommerce & ERP Integration

The Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a global eCommerce platform with multiple ERP systems.

The role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations.

Key Responsibilities

Integration & Solution Alignment

Translate business requirements into process and data models
Collaborate with integration and technical teams to ensure proper implementation
Validate integration flows, including:
Orders, payments, invoicing
Product, pricing, and promotions
Inventory and availability
Customer and master data
Order fulfillment tracking
Ensure consistency in integration standards and data models

Stakeholder & Requirements Management

Act as the main interface between business and IT teams
Facilitate workshops to gather and prioritize requirements
Manage scope, dependencies, and change requests

Governance, Quality & Compliance

Define and enforce process and integration governance
Ensure compliance with financial, tax, and data regulations
Define acceptance criteria and support testing phases (SIT/UAT)
Maintain up-to-date documentation

Continuous Improvement & Operations

Monitor process performance and KPIs (accuracy, lead time, error rates)
Identify automation and optimization opportunities
Support incident and problem management
Drive continuous improvement initiatives

Required Skills

Business & Process Skills

Strong understanding of end-to-end eCommerce processes
Ability to balance global standards with local needs
Analytical and problem-solving skills

Technical Knowledge

Understanding of integration concepts: APIs, REST/SOAP, middleware
Knowledge of ERP systems (SAP or similar)
Ability to work with technical teams without being a developer

Communication & Collaboration

Strong communication and facilitation skills
Ability to work with cross-functional teams
Ability to influence stakeholders without direct authority

Support & Coordination

Provide second-level support
Coordinate external partners
Train stakeholders on new processes

Qualifications

Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or related field
5–10 years of experience in business process management, eCommerce, or ERP integration
Experience with eCommerce platforms and integration solutions
Experience in global and complex environments

Key Attributes

Innovative mindset and ability to challenge the status quo
Strong organizational and coordination skills
Adaptability in fast-changing environments