Role: Claims Operations Associate

Priority Location: India

Working Hours: 8-5 or 9-6 EST

Type of contract: Independent Contractor

Type of job: Remote

Start date: ASAP

About the Company: A redefining insurance brokerage through AI-powered risk management built for fast-growing, modern businesses. By combining elite risk advisors with proprietary technology, they help category-leading companies manage complex insurance needs with greater speed, automation, and visibility.

About the Role: Support the end-to-end claims process, ensuring clients receive timely and accurate resolutions. This role is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and is passionate about delivering exceptional client service.

Key Responsibilities:

Provide dedicated operational and administrative support to the Claims team
Accurately process claim submissions, including gathering and verifying required documentation
Track and monitor the progress of open claims, ensuring all requirements and deadlines are met
Maintain detailed and up-to-date records in claims systems and CRMs
Communicate professionally with clients, carriers, and internal teams to gather information, provide updates, and resolve inquiries
Assist with preparing claims reports, summaries, and status updates for stakeholders
Support billing processes related to claims, including coordination with carriers and internal teams
Organize and track outstanding claim requirements, subjectivities, and compliance needs
Operate efficiently within a tech-enabled workflow and adopt new systems quickly

Qualifications:

3-5 years’ of experience
Previous professional background within insurance (brokerages, agencies, or carriers preferred)
Deep comprehension of industry-specific workflows and terminology
Proficiency navigating CRM platforms or insurance management software
Extreme precision and a dedicated focus on data integrity
Proven capability to coordinate diverse tasks across multiple client portfolios
Exceptional literacy and written communication capabilities
Ease operating within highly organized, technology-centric operational frameworks
Highly dependable, self-starting, and proactive work style
Ambition to develop specialized expertise as the company scales
Disciplined professional ethos and personal ownership in virtual environments

Claims Operations Associate - 59812471210