Patient Coordinator / Virtual Receptionist (Healthcare)

Location: Remote
Schedule: Full-Time | CST (8:00 AM – 6:00 PM coverage, slight flexibility)

About the Company

We are a growing, independent podiatry practice based in the United States, currently in an early growth phase (under 2 years old).

As a small, high-quality clinic led by a single provider, our focus is delivering excellent patient care while building efficient systems that support long-term growth.

We are now looking to bring on a Remote Patient Coordinator to ensure no patient inquiry, call, or follow-up falls through the cracks.

The Opportunity

This role is critical to the patient experience.

Today, inbound calls are sometimes missed due to:

Provider being in surgery
Staff being tied up in-clinic
After-hours gaps

You will act as the first point of contact for patients, ensuring every interaction is handled professionally, promptly, and with care.

This is a high-trust, communication-first role, ideal for someone who is organized, personable, and thrives in a patient-facing support position.

What You’ll Own

Inbound Call Management (Primary Responsibility)

Answer incoming patient calls in a timely, professional manner
Handle:
- New patient inquiries
- Appointment requests
- General questions
Route more complex or clinical questions to the provider when needed
Ensure zero missed opportunities from inbound demand

Appointment Coordination

Schedule and confirm appointments
Manage calendar availability
Coordinate follow-ups and rescheduling
Ensure smooth patient flow and accurate booking

Patient Communication & Experience

Deliver a warm, professional, and empathetic experience on every call
Act as a reliable point of contact for patients
Ensure clear communication and proper expectation setting

Call Triage & Escalation

Identify what can be handled directly vs escalated
Pass clinical or complex cases to the provider
Keep communication organized and documented

(Optional – High Leverage Add-On)

Depending on candidate capability, this role can expand into:

Inbox/email management
Calendar optimization
Administrative support for the provider

(This is not required but considered a strong plus.)

What We’re Looking For

Must-Have

1–3+ years in:
- Customer service
- Virtual receptionist / call center
- Administrative support
Excellent English communication (clear, friendly, professional)
Strong phone presence (this is a voice-heavy role)
Highly organized and reliable

Nice-to-Have

Experience in:
- Healthcare / medical offices
- Scheduling or appointment coordination
- Executive assistant or admin support roles

Profile Fit

Patient-first mindset (empathetic, calm, professional)
Strong attention to detail
Able to multitask and stay organized during call flow
Comfortable working independently in a remote setup

Working Hours

Primary coverage during CST business hours
Ideal coverage window: 8:00 AM – 6:00 PM CST
Some flexibility for extended coverage is a plus

Tools & Systems

You may be required to work with:

VoIP / call forwarding systems
Scheduling/calendar tools
Basic communication platforms (Google Meet, etc.)

(Training and setup guidance will be provided.)

Why This Role Matters

This is not just a receptionist role.

You are directly impacting:

Patient acquisition
Patient retention
Overall clinic growth

By ensuring every call is answered and handled properly, you play a key role in helping the practice scale efficiently.

Remote Patient Coordinator / Virtual Receptionist (Healthcare) - 59860605723