Sales & Operations Manager

Location: Fully Remote
Employment Type: Full-Time
Time Zone Requirement: U.S. Eastern Time (9:00 AM – 5:00 PM EST)
Department: Sales & Operations
Reports To: Founder / Director of Operations
Compensation: Competitive (Based on Experience)

About the Company

We are a fast-growing residential home cleaning services company focused on delivering high-quality, reliable cleaning solutions to homeowners.

Our mission is to create a seamless customer experience—from first inquiry to recurring service—while building a strong, efficient operational backbone that supports our rapid growth.

We pride ourselves on:

Exceptional customer service and communication
Efficient scheduling and operations management
High-quality, reliable cleaning professionals
Building long-term customer relationships and retention

About the Role

We are seeking a highly organized and results-driven Sales & Operations Manager to oversee both revenue generation and day-to-day operational execution.

This role sits at the center of the business—responsible for converting inbound leads, managing customer relationships, coordinating schedules, and ensuring service delivery runs smoothly.

You will play a critical role in driving growth, improving operational efficiency, and maintaining a high standard of customer satisfaction.

This position is ideal for someone who thrives in a fast-paced environment and enjoys balancing sales, customer experience, and operational coordination.

What You’ll Do

Sales & Lead Management

Respond to inbound leads via phone, SMS, and email
Convert inquiries into booked cleaning services
Follow up on quotes and nurture potential customers
Upsell recurring services and additional offerings
Track and manage the sales pipeline

Scheduling & Dispatch Coordination

Schedule cleaning appointments efficiently
Assign jobs to cleaning teams based on availability and location
Optimize routes and schedules to maximize efficiency
Handle last-minute changes, cancellations, and rescheduling

Customer Experience & Retention

Serve as the main point of contact for customers
Ensure a smooth and positive customer journey
Handle complaints, feedback, and service issues
Drive repeat business and long-term retention

Operations Management

Oversee daily operations and service delivery
Ensure all jobs are completed on time and to standard
Monitor team performance and service quality
Identify and implement process improvements

Team Coordination & Support

Communicate with cleaning teams regarding schedules and updates
Support hiring efforts and onboarding of new cleaners
Maintain a reliable and high-performing workforce

Systems & Reporting

Use CRM and scheduling tools to manage operations
Track KPIs such as bookings, conversion rates, and retention
Generate reports and provide insights to leadership
Maintain organized and accurate records

What You Bring

Required Experience

4-7 years of experience in sales, operations, or a hybrid role
Experience in service-based businesses (home services preferred)
Proven ability to convert leads and manage customer relationships
Strong organizational and multitasking skills
Experience with scheduling, dispatch, or logistics coordination
Ability to work independently in a remote environment
Strong written and verbal English communication skills

Core Competencies

Results-driven and sales-oriented mindset
Strong problem-solving and decision-making abilities
High attention to detail and organization
Ability to manage multiple priorities in a fast-paced environment
Proactive and hands-on approach to operations
Strong customer service mindset

Technical Skills

CRM systems (HubSpot, GoHighLevel, or similar)
Scheduling/dispatch software (Jobber, Housecall Pro, etc.)
Google Workspace / Microsoft Office
Communication tools (Slack, Zoom)

Nice to Have

Experience in residential cleaning or home services industry
Experience managing remote teams or contractors
Background in customer support or customer success
Familiarity with automation tools and workflows
Experience in high-growth startup environments

Technical Requirements

Reliable high-speed internet connection
Quiet and professional remote work environment
Ability to work U.S. Eastern Time hours (9 AM – 5 PM EST)

Work Environment

Fully remote role
Fast-paced, high-growth company
High level of ownership and accountability
Customer-focused and performance-driven culture

Schedule

Monday – Friday
9:00 AM – 5:00 PM EST
(1-hour unpaid lunch)

Who This Role is Ideal For

Professionals who enjoy both sales and operations
Strong communicators who excel in customer interactions
Highly organized individuals who thrive in fast-paced environments
Self-starters who take ownership of outcomes
Individuals looking to grow into leadership roles

What This Role Is Not

Not a purely administrative role — sales and decision-making are key
Not a low-volume position — high activity and multitasking required
Not suited for individuals who prefer highly repetitive tasks

Why Join

Be part of a fast-growing home services company
Play a key role in both revenue growth and operations
Work directly with leadership and impact business outcomes
Opportunity to grow into senior leadership roles
Gain hands-on experience across multiple areas of the business

Equal Opportunity

We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.

Sales/Operations Manager - 19436