Virtual Assistant

Location: Fully Remote
Employment Type: Full-Time
Time Zone Requirement: U.S. Mountain Time (9:00 AM – 5:00 PM MST)
Department: Operations / Administrative Support
Reports To: Owner / Operations Manager
Compensation: Competitive (Based on Experience)

About the Company

We are a residential exterior cleaning company specializing in window cleaning, power washing, and chemical-free soft washing services.

Our mission is to help homeowners maintain beautiful, clean, and well-maintained properties through reliable, high-quality service. We take pride in delivering excellent customer experiences while operating efficiently behind the scenes.

As a growing home services business, we rely on strong systems, communication, and organization to support daily operations and customer satisfaction.

We pride ourselves on:

Delivering top-tier exterior cleaning services
Providing excellent customer communication and follow-up
Operating efficiently with strong systems and processes
Building long-term relationships with homeowners

About the Role

We are looking for a highly organized and detail-oriented Virtual Assistant to support day-to-day administrative and operational tasks.

This role is critical to keeping the business running smoothly—ensuring leads are followed up with, invoices are sent on time, schedules are organized, and customers are communicated with effectively.

You will work closely with the owner to help manage workflows, improve efficiency, and maintain a seamless customer experience.

This position is ideal for someone who thrives in a fast-paced environment, is highly organized, and enjoys supporting both customers and internal operations.

What You’ll Do

Administrative Support

Handle day-to-day administrative tasks to support operations
Maintain organized records and documentation
Assist with general business support tasks as needed

Quote Follow-Ups & Customer Communication

Follow up with leads and pending quotes via phone, email, and SMS
Answer customer inquiries and provide timely responses
Ensure no leads fall through the cracks
Maintain a professional and friendly tone in all communications

Invoicing & Payments

Create and send invoices to customers
Track payments and follow up on outstanding balances
Ensure billing accuracy and timeliness

Scheduling & Dispatch Coordination

Schedule service appointments for customers
Coordinate calendars and availability for field teams
Handle rescheduling, cancellations, and updates
Optimize daily schedules for efficiency

CRM & Systems Management

Update and maintain CRM with customer and job details
Track job statuses, notes, and communication history
Ensure all data is accurate and up to date

What You Bring

Required Experience

2–4 years of experience as a Virtual Assistant, Admin, or Operations Coordinator
Experience supporting a service-based business (home services preferred)
Strong communication skills (written and verbal)
Experience with scheduling, invoicing, and customer support
High level of organization and attention to detail
Ability to multitask and manage multiple workflows
Ability to work independently in a remote environment

Core Competencies

Strong attention to detail
Excellent organizational skills
Proactive and self-starting mindset
Strong customer service orientation
Reliability and consistency
Clear and professional communication

Technical Skills

CRM systems (Jobber, Housecall Pro, GoHighLevel, or similar)
Invoicing and billing tools
Google Workspace / Microsoft Office
Communication tools (Slack, email, SMS platforms)
Calendar and scheduling tools

Nice to Have

Experience in window cleaning, pressure washing, or home services
Familiarity with dispatch or field service scheduling
Experience working with U.S.-based clients
Basic knowledge of sales or lead conversion processes
Experience in fast-growing small businesses

Technical Requirements

Reliable high-speed internet connection
Quiet and professional remote work environment
Ability to work U.S. Mountain Time hours (9 AM – 5 PM MST)

Work Environment

Fully remote role
Fast-paced, service-based business
High level of ownership and accountability
Direct communication with business owner

Schedule

Monday – Friday
9:00 AM – 5:00 PM MST
(1-hour unpaid lunch)

Who This Role is Ideal For

Highly organized individuals who enjoy admin and operations work
Strong communicators who are comfortable interacting with customers
Detail-oriented professionals who thrive in structured environments
Self-starters who take initiative and ownership
Individuals looking for a long-term remote role

What This Role Is Not

Not a passive admin role — requires proactive follow-up and communication
Not a low-volume position — multiple tasks and customers daily
Not suitable for individuals who struggle with multitasking

Why Join

Work directly with a growing home services business
Play a key role in improving operations and customer experience
Gain hands-on experience across multiple areas of the business
Opportunity to grow into a larger operations role over time
Be part of a supportive and collaborative environment

Equal Opportunity

We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.

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